Rachel Cobb
Jackson,TN
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
The Jackson Clinic
Jackson, TN
08.2022 - Current
- Managed multi-line phone system to efficiently direct calls and respond to inquiries.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Oversaw office supplies inventory, maintaining stock levels and reducing costs through effective sourcing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
DSP (Direct Support Professional)
A Plus Health Care
09.2020 - 12.2022
- Provided personalized care and support to individuals with developmental disabilities.
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Trained new staff on client care protocols and workplace safety procedures.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Direst Support Professional
Omni Visions
Jackson, TN
03.2018 - 01.2021
- Assisting with bathing, dressing, grooming, toileting, and feeding.
- Implementing personalized care plans to promote independence, social skills, and vocational training.
- Administering medications, monitoring health status, and maintaining a safe environment.
Cashier
Goodwill Industries
Jackson, TN
08.2017 - 03.2018
- Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions.
Direct Support Professional
D&S Community Services
Jackson, TN
03.2016 - 06.2017
- A direct support professional resume would have responsibilities such as assisting handicapped persons to live fulfilling lives and assisting in the rehabilitation of people with long-term injuries or illnesses.
Cashier / Customer Service
Walmart
Jackson, TN
03.2012 - 09.2014
- Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions.
Education
Entry level - Medical administrative assistant with transcription emphasis
Tennessee Technology center
Jackson, TN11-2012
High school diploma - General Studies
Southside High School
05-2011
Skills
- Money handling, customer service (3 years)
- Transcription emphasis (1 year)
- Cpr, med certified (1 year)
- Microsoft word, excel, outlook and Word (1 year)
- Administrative Assistant
- Outlook
- Excel
- Receptionist
- Word
- Data Entry
- MS Office
- Microsoft Excel
- Microsoft Office
- Caregiving
- Clerical Experience
- Medical Terminology
- Medical Records
- Patient Care
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Office administration
- Mail handling
Certification
- Medical Administrative assistant
- CPR/First Aid, med certified
- CPR/First Aid
- CPR
- First Aid
- Driver's license
Timeline
Receptionist
The Jackson Clinic
08.2022 - Current
DSP (Direct Support Professional)
A Plus Health Care
09.2020 - 12.2022
Direst Support Professional
Omni Visions
03.2018 - 01.2021
Cashier
Goodwill Industries
08.2017 - 03.2018
Direct Support Professional
D&S Community Services
03.2016 - 06.2017
Cashier / Customer Service
Walmart
03.2012 - 09.2014
High school diploma - General Studies
Southside High School
Entry level - Medical administrative assistant with transcription emphasis
Tennessee Technology center