Hanna Norrid
Derma Technique Day Spa
Houston,TX
1
Certification
10
years of professional experience
Motivated and dependable professional with a strong background in customer service, front desk operations, administration, and client relations. Recognized for professionalism, adaptability, attention to detail, and the ability to thrive in fast-paced environments. Committed to delivering exceptional service, supporting team success, and contributing to the long-term growth of an organization.
Work History
Receptionist
3 Months- Booked appointments and coordinated client services.
- Attended to client needs.
- Updated Atrium brochure and other advertising material.
- Processed front desk service/product payments via credit card machine and cash register.
- Managed inventory and organized salon.
Receptionist
10 Months- Schedule incoming calls and confirm appointments for next day.
- Escort clients to waiting area.
- Prepare food and drinks for clients.
- Keep front desk running proficiently.
- Update website as needed.
- Process front desk service/product payments.
- Display of professionalism at all times.
Waitress/Bartender
9 Months- Greeted customers, discussed specials, took drink/food orders, and operated cash registers and credit card machines.
- Resolved customer complaints to maintain customer satisfaction.
- Displayed enthusiasm and performed services efficiently.
- Required ability to adapt to fast-paced environment and retain large amounts of information.
Child Care Attendant
9 Months- Signed children in and out.
- Monitored children and rotated rooms to assist with newborns and older children.
- Ensured the safety of each child while they were on the playground.
Golf Instructor
- Assisted lead golf instructors.
- Designed golf activities for children to practice their skills.
- Helped children with various techniques and made sure safety precautions were being followed.
- Assisted with cleanup at end of lessons.
Education
Associate's Degree
Accounting Assistant/Bookkeeper Certificate - Accounting
High School Diploma
Skills
Intuit QuickBooks (1 year)
Microsoft Excel (2 years)
Microsoft PowerPoint (3 years)
Microsoft Word (7 years)
Scheduling
Time Management
Customer Service (5 years)
Communication Skills (7 years)
Conflict Resolution
Phone Etiquette
Front Desk (1 year)
Restaurant Experience (2 years)
Cash Handling
Organizational Skills
Computer Skills (7 years)
Behavioral Health (1 year)
Child Care (3 years)
Certification
- Accounting Assistant/Bookkeeper Certificate
- January 2019 to Present
- CPR/First Aid
- Food Handler Certificate
- TABC Certificate
Timeline
Receptionist
Derma Technique Day Spa
01.2020 - 11.2020Read More
Receptionist
Atrium Salon and Day Spa
10.2019 - 01.2020Read More
Waitress/Bartender
Pappasito's Cantina
01.2018 - 10.2018Read More
Golf Instructor
Lakeside Country Club
01.2011 - 01.2011Read More
Child Care Attendant
YMCA
08.2010 - 05.2011Read More
Incarnate Word Academy
High School Diploma
Read More
Lone Star College System
Accounting Assistant/Bookkeeper Certificate from Accounting
Read More
Lone Star College System
Associate's Degree
Read More