Summary
Overview
Work History
Education
Skills
Additional Information - Technical Skills
Affiliations
Timeline
Generic
Jennifer Pearson

Jennifer Pearson

Draper,UT

Summary

I enjoy multitasking Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Mobile Transfer Expert

StubHub
Draper, UT
04.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education.
  • Collaborated with others to discuss new more efficient ways of handling processes.
  • Learned the multiple ways of transferring tickets through MLB, Ticketmaster, Seat Geek, Evenue/College football, etc.

Customer Service Expert

StubHub
Draper, UT
06.2021 - 04.2023
  • Answering phones
  • Solving customer issues on a first call resolution
  • Focus on matrix to bring AHT and ACW times while still maintaining first class customer support
  • I have brought my matrix from an average of 18 minutes to average of 8 to 9 minutes in a matter of weeks.
  • Resolved customer complaints via phone.

Customer Service Agent

Trapeze Labs
Provo, UT
02.2019 - 05.2021
  • Answered customer emails, pick up and process return product, check all times for our call center, handle BBB and AG complaints, issue refund checks & handle urgent issues that come through from our call center

Phone Agent

Sykes Enterprises
Lindon, UT
02.2018 - 01.2019
  • Provide phone and online support to Full Service Online Payroll customers

Account Manager

Merlin
Orem, UT
07.2017 - 02.2018
  • Call prospects for a Job posting website/app, set up accounts, help manage accounts and posts

Mulligan Sales

Mulligan Sales
01.2016 - 01.2017
  • Sales Order and Delivery - Monitor and Process for accuracy and duplication
  • Manage online accounts (Amazon/Ebay/Website) Process orders, Answer customer questions, Fix errors, etc.

Warehouse Worker

Young Living Essential Oils
Spanish Fork, UT
01.2014 - 01.2017
  • Print, Pick, Pack, Manifest, and Palletize orders.

Education

Video Game Design Coursework -

International Academy of Design and Technology
05.2012

High school diploma -

Hurricane High School
05.2005

Associate of Arts - Video Game Design

Art Institute of Salt Lake City
Draper Utah

Skills

  • 50 WPM (4 years)
  • AUTODESK (3 years)
  • Custom made software for StubHub/Viagogo
  • Dependable and Responsible
  • EXCEL (2 years)
  • Freshdesk
  • Google Docs (2 years)
  • Remote Office Availability
  • Research
  • Intuit Online Payroll (Less than 1 year)
  • Problem-Solving
  • Quickbooks Desktop (5 years)
  • Quickbooks Online Payroll (Less than 1 year)
  • CRM software (2 years)
  • Zendesk (2 years)

Additional Information - Technical Skills

  • Adobe Photoshop
  • Autodesk 3DS Max
  • Quicbooks Online
  • Organized
  • Adobe Flash
  • Inventory mapping/control
  • QuickBooks Desktop
  • Management Skills
  • Microsoft Office
  • Microsoft Publisher
  • Intuit Online Payroll
  • Team Member Skills
  • Microsoft Excel
  • Microsoft Power Point
  • 50 WPM
  • Multi-Tasking Skills

Affiliations

  • Volunteering for Animal Shelter
  • Diamond Painting
  • Attending live events (Mostly concerts)
  • Learning about anything. From rebuilding a Houseboat to the culture of the Aztec and everything inbetween. (I really love learning)

Timeline

Mobile Transfer Expert

StubHub
04.2023 - Current

Customer Service Expert

StubHub
06.2021 - 04.2023

Customer Service Agent

Trapeze Labs
02.2019 - 05.2021

Phone Agent

Sykes Enterprises
02.2018 - 01.2019

Account Manager

Merlin
07.2017 - 02.2018

Mulligan Sales

Mulligan Sales
01.2016 - 01.2017

Warehouse Worker

Young Living Essential Oils
01.2014 - 01.2017

Video Game Design Coursework -

International Academy of Design and Technology

High school diploma -

Hurricane High School

Associate of Arts - Video Game Design

Art Institute of Salt Lake City
Jennifer Pearson