Rhyuan Johnson
Thomson,USA
Summary
Dynamic and dedicated professional with a strong work ethic, experienced in customer service and sales at SITEL Worldwide and OSL Wireless. Proven track record of resolving complex issues and achieving sales goals through effective communication and product knowledge. Trustworthy and hardworking, committed to enhancing customer satisfaction and driving business success. Willing to relocate to: Augusta, GA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wireless Expert
OSL Retail Services Inc
Thomson, GA
04.2023 - Current
- Pitch to customers in order to get phone sales from Verizon and AT&T.
Sales Consultant
MarketSource
Thomson, GA
02.2025 - 06.2025
- Developed tailored sales strategies to meet diverse client needs.
- Trained and mentored junior consultants to enhance sales techniques.
- Analyzed market trends to identify new business opportunities.
- Utilized CRM tools to track leads and customer interactions effectively.
B2B Sales
GoHighLevel
Atlanta, GA
03.2025 - 06.2025
- Developed and executed strategic sales plans to achieve company revenue targets
- Identified new business opportunities through market research, networking, and prospecting
- Generated leads through cold calling, email campaigns, and networking events
- Qualified leads by conducting thorough research on potential clients and identifying their needs
- Scheduled appointments for sales team members with qualified leads
- Collaborated with marketing team to optimize lead generation campaigns and improve targeting
- Provided regular reports on lead generation activities, including key metrics and trends
- Trained new team members on lead generation techniques and best practices
Wireless Sales Associate
OSL Wireless
Thomson, GA
04.2023 - 08.2024
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Sales Associate
Troc Wireless
Thomson, GA
04.2023 - 05.2024
- Having great people skills in order to communicate getting deals on service with and wireless phones.
Front Desk Dental Receptionist
McDuffie Dental
Thomson, GA
02.2021 - 01.2022
- Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor
- Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and maintaining a positive atmosphere in the reception area
- Scheduled follow-up appointments for patients as per dentist's recommendations to ensure continuity of care
- Developed strong relationships with dental suppliers/vendors to negotiate favorable pricing terms for office supplies and equipment purchases
First Methodist Church Daycare
Thomson, GA
06.2021 - 09.2021
Cashier
Chic-Fil-A
Thomson, GA
05.2019 - 03.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Team Member
Chick-fil-A
Thomson, GA
04.2019 - 03.2020
- Sales Representative
Education
High School Diploma - undefined
Augusta Technical College
Augusta, GAHigh school diploma - undefined
Thomson High School
Thomson, GA05.2021
Skills
- Records management
- Email customer support
- Machine learning
- Live chat
- Customer support experience within retail industry
- Social media platforms
- Upselling
- Microsoft Word
- Salesforce
- Cleaning Experience
- Safety standards in production
- Cash handling - Cash handling experience (3-5 years) (4 years)
- Food service (3 years)
- Google Workspace
- Dependability
- Driving
- Productivity software
- Cold calling
- Cash register operations
- Multitasking
- Behavior management
- Office experience (2 years)
- Sales volume growth
- Electronics store experience
- Greeting customers
- Cash register (4 years)
- POS
- Record keeping
- Classroom management
- Outdoor work
- Search engines
- Customer service
- Grocery store
- Store opening procedures
- Pricing
- Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
- Power tools
- Positive
- Hospitality
- Cheerleading
- Ethernet
- Microsoft Office
- Front desk
- Balancing cash drawers
- Time management
- Coffee experience
- SMS customer support
- Fashion styling
- Early childhood education
- Social media management
- Insurance sales
- Lead generation
- Cleaning (3 years)
- Microsoft PowerPoint
- Customer support experience within e-commerce industry
- Sales experience within finance
- Sales negotiation
- B2B sales
- Customer service manager experience
- Technical Proficiency
- Customer support - Customer support experience (3-5 years)
- Art direction
- English
- Organizational skills
- Client rapport building
- CRM software
- Clothing store experience
- Video production
- Childcare
- Clear language communication
- Customer relationship building
- Daycare
- Customer inquiry handling
- Classroom behavior management
- Toddler Care
- In-person customer service
- Restaurant experience
- Fine dining experience
- Direct sales
- Administrative experience
- Dedicated
- Deal closing
- Marketing
- Writing skills
- Providing product information
- Childhood development
- Adobe Acrobat
- Stocking
- Cosmetology
- Attention to detail
- Phone etiquette
- Computer operation
- Desktop support
- Computer Skills (2 years)
- Telecommunication
- Business development
- Data entry
- Sales strategy - New sales strategies developed (2-3 strategies)
- Appointment scheduling
- Microsoft Teams
- Typing
- Communication skills
- Improving customer support response time - Customer support response time improved (More than 30%)
- Achieving sales targets
- Call center agent experience
- Delivery driver experience
- Work ethic commitments
- Technical troubleshooting support
- Outbound calling
- Work ethic
- Client services
- Call center experience
- Direct selling
- Social media engagement for prospecting
- Microsoft Excel
- Outbound sales
- Managing sales clients - Largest number of sales clients managed (1-50 clients)
- Photography
- Trustworthy
- POS systems
- Inventory management
- Technical sales
- Editing
- Journalism
- E-commerce
- Guest relations
- Sales - Sales experience (3-5 years)
- Filing
- Phone customer support
- Direct mail
- Email outreach prospecting
- Networking event prospecting
- Promoting products
- Classroom experience
- Microsoft Outlook
- Phone communication
- Customer support specialist experience
- Host/hostess experience (2 years)
- Computer literacy
- Lightspeed Retail
- Multi-line phone systems
- HIPAA
- Google Docs
- Hardworking
- Analysis skills
- Inside sales
- Client relationship development
- Retail sales - Retail sales experience (3-5 years) (4 years)
- Basic math
- Windows
- Objection handling (sales technique)
- Prospecting
Certification
Driver's License
Languages
English
Timeline
B2B Sales
GoHighLevel
03.2025 - 06.2025
Sales Consultant
MarketSource
02.2025 - 06.2025
Wireless Expert
OSL Retail Services Inc
04.2023 - Current
Wireless Sales Associate
OSL Wireless
04.2023 - 08.2024
Sales Associate
Troc Wireless
04.2023 - 05.2024
First Methodist Church Daycare
06.2021 - 09.2021
Front Desk Dental Receptionist
McDuffie Dental
02.2021 - 01.2022
Cashier
Chic-Fil-A
05.2019 - 03.2020
Team Member
Chick-fil-A
04.2019 - 03.2020
High School Diploma - undefined
Augusta Technical College
High school diploma - undefined
Thomson High School