Brianna Malcolm
Stockbridge ,GA
Summary
Detail-oriented and reliable administrative professional with experience in shipping and receiving operations, warehouse support, and healthcare front desk services. Skilled in coordinating inbound and outbound shipments, maintaining accurate records, and supporting inventory control while also providing exceptional patient and customer service in fast-paced environments. Known for strong organizational skills, data entry accuracy, multitasking abilities, and effective communication across teams while maintaining confidentiality and compliance standards.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
McLane Company
Forest Park, GA
03.2024 - Current
- Coordinated inbound and outbound shipments to ensure accurate and timely delivery.
- Prepared shipping documents including bills of lading, packing slips, invoices, and labels.
- Verified shipment contents against purchase orders and delivery receipts.
- Entered and maintained shipping, receiving, and inventory data in company systems.
- Communicated with carriers, vendors, and internal departments to resolve discrepancies.
- Scheduled pickups and deliveries while tracking shipment status.
- Assisted with inventory control, cycle counts, and stock reconciliation.
- Supported warehouse with administrative and clerical tasks.
- Collaborated with team members and supervisors to meet shipping deadlines.
- Followed safety, quality, and compliance standards in all shipping and receiving operations.
Front Desk Receptionist
Meadowbrook Health And Rehab
Tucker, GA
10.2024 - 03.2025
- Served as the first point of contact for patients, families, and visitors in a healthcare and rehabilitation setting.
- Greeted patients, verified demographic and insurance information, and completed check-in and check-out processes.
- Scheduled, confirmed, and coordinated appointments for therapy and medical services.
- Answered multi-line phones and directed calls to appropriate departments and clinical staff.
- Maintained accurate patient records in electronic health record (EHR) systems.
- Collected copayments, processed payments, and balanced daily transactions.
- Coordinated with therapists, nurses, and providers to ensure efficient patient flow.
- Assisted patients with forms, referrals, authorizations, and general inquiries.
- Ensured compliance with HIPAA and patient confidentiality standards.
- Maintained a clean, organized, and professional front desk environment.
Warehouse Associate
The Home Depot Distribution Center
McDonough, GA
10.2022 - 10.2024
- Picked, packed, and shipped orders accurately while meeting daily productivity goals.
- Loaded and unloaded trucks using pallet jacks, hand trucks, and forklifts.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Maintained organized inventory through proper labeling, shelving, and stock rotation.
- Followed safety procedures and OSHA guidelines to maintain a safe work environment.
- Kept warehouse areas clean and orderly to support efficiency and safety.
Education
High School Diploma -
Hampton High School
Hampton, GA05.2019
Skills
- Multitasking and communication
- Patient intake and customer service
- Appointment scheduling
- Forklift certified
- Order fulfillment
- Inventory control
- Shipping and receiving
- Time management
- Attention to detail
- Data entry and record keeping
- Microsoft excel and outlook
Timeline
Front Desk Receptionist
Meadowbrook Health And Rehab
10.2024 - 03.2025
Administrative Assistant
McLane Company
03.2024 - Current
Warehouse Associate
The Home Depot Distribution Center
10.2022 - 10.2024
High School Diploma -
Hampton High School