Carolina Downs
PIKESVILLE,MD
Summary
Detail-oriented professional with a strong foundation in medical office administration, adept at patient scheduling, data review, and ensuring FDA compliance. Proven ability to facilitate effective communication and coordination among staff, enhancing patient care and operational efficiency.
Overview
23
23
years of professional experience
Work History
Medical Office Administrative Assistant
Dr. Rachel Benn, LLC
, USA
05.2023 - Current
- Obtain and verify proper insurance information, collect signatures and ensure accuracy of required documentation
- Collected and logged patient co-pays and fees to ensure accurate financial records
- Scheduled and rescheduled patients or canceled appointments and notified staff of changes.
- Coordinated with staff to facilitate timely and effective patient care
- Create patient cases and perform follow-ups as designated
- Prepare letters for patients (return-to-work, requests for medical information, etc.)
- Scan faxes medical records into patient charts and to requesting doctors and/or clinics and hospitals
- Answer and transfer incoming phone calls
Document Reviewer
WesPharma Inc.
Westminster, USA
11.2017 - 04.2023
- Examined records to verify compliance with FDA regulations, ensuring adherence to industry standards.
- Reviewed laboratory results for accuracy, facilitating timely release for further processing.
- Reviewed and annotated regulatory documents for compliance with industry standards.
- Collaborated with cross-functional teams to ensure document accuracy and completeness.
- Conducted audits of documentation processes to identify areas for improvement.
Quality Assurance Associate
Pharmaceutics International, Inc.
Hunt Valley, USA
03.2003 - 05.2017
- Reviewed drug manufacturing records for compliance with FDA regulations
- Conducted thorough inspections of pharmaceutical products for quality compliance.
- Collaborated with production teams to address quality issues promptly.
- Developed and maintained quality assurance documentation and standard operating procedures.
Education
Continuing Education - Medical Coding, Medical Terminology, Anatomy and Physiology
Catonsville Community College
Catonsville, MD07-2026
B.S. - Chemistry
University of Santo Tomas
Manila, Philippines01-1975
Skills
- Medical office administration
- Patient scheduling management
- Insurance verification
- Electronic Health Records
- Medical Software: Athena program
- Medical terminology
- Multitasking communication
Timeline
Medical Office Administrative Assistant
Dr. Rachel Benn, LLC
05.2023 - Current
Document Reviewer
WesPharma Inc.
11.2017 - 04.2023
Quality Assurance Associate
Pharmaceutics International, Inc.
03.2003 - 05.2017
Continuing Education - Medical Coding, Medical Terminology, Anatomy and Physiology
Catonsville Community College
B.S. - Chemistry
University of Santo Tomas