QUENTONIA MOORE
Montgomery,AL
Summary
Knowledgeable Medical Assistant with over 16 years of experience in healthcare; familiar with patient care and clinical administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dedicated to business success and adept at supporting all staff and patient needs. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Desire to utilize professional experience and abilities to take on new challenge with an established company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
Children's Hospital of Alabama
Montgomery, AL
03.2024 - Current
- Confirm what benefits of a patient’s upcoming visit/stay are covered by the patient’s insurance, including exact coverage, effective date of the policy, coverage limitations / requirements, and patient liabilities for the type of service(s) provided
- Verify insurance eligibility and completes automated insurance eligibility verification, when applicable and appropriately documents information in Epic
- Screens all incoming patient inquires (through phone, or potentially mychart) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call
- Educate patients of pertinent policies as necessary i.e., Patient Rights, HIPAA information, consents for treatment, visiting hours, etc.
- Documents details of each call in the patients’ electronic medical record using both service line documentation tools as well in addition to free text when appropriate to ensure coordination of care
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Processed incoming medical documentation, ensuring accuracy and completeness for healthcare providers.
- Organized and maintained patient medical records with attention to confidentiality and compliance standards.
- Coordinated retrieval of medical files for audits, improving response times and compliance adherence.
- Facilitated communication between departments, enhancing collaboration and service delivery.
Lead Medical Assistant
MONTGOMERY KIDNEY SPECIALISTS
Montgomery, AL
01.2021 - 03.2024
- Conducted quality assurance checks on medical equipment, ensuring compliance with safety standards and regulatory requirements.
- Perform financial clearance processes by interviewing patients and collecting and recording all necessary information for pre-registration of patients
- Implemented electronic health record (EHR) systems to enhance patient data management and accessibility.
- Stopped dialysis in accordance with established procedures.
- Educated patients about chronic illnesses and conditions that had recently been diagnosed.
- Answered questions and delivered test results as a liaison between the physician and the patient.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Participates in resolving operational difficulties, communicating with supervisors regarding department issues/ problems and opportunities for improvement
- Educate patients of pertinent policies as necessary i.e., Patient Rights, HIPAA information, consents for treatment, visiting hours, etc
- Resolved and clarified codes or diagnoses with conflicting, missing, or unclear information by consulting with physicians or others.
- Supervised daily operations of medical assisting team to ensure efficient patient care delivery.
Lead Medical Assistant
Adedoyin Ogunbi, MD, LLC
Montgomery, AL
11.2014 - 12.2020
- Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following standard work determined by service line including answers any corresponding questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoices.
- Knowledge of medical terminology, coding, COB payment, and prior authorization processes
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Gathered histories, vitals, and current complaints through patient interviews.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Participates in resolving operational difficulties and communicates with supervisor regarding department issues/ problems and opportunities for improvement
- Provide high-quality clinical services within scope of practice and infection control standards
- Effectively deescalates issues with upset patients and practices. Use advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer to difficult or highly complex phone calls and issues to a supervisor
- Assisted in patient examinations and procedures, ensuring comfort and safety.
Medical Assistant, Internal Medicine
Hagler John P MD, LLC
Montgomery, AL
04.2009 - 12.2013
- Provided comprehensive medical care to large number of patients daily to promote overall wellness and prevention of illness.
- Engage members either face to face or telephonically to assist with closing gaps in care, linking to necessary services and providing education about their health
- Manage multiple work demands simultaneously to maintain relevant productivity and turnaround time standards for completing medical records (e.g., charts, assessments, visits, encounters)
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Intermediate level of proficiency with Computer-Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology)
- Collected pertinent data and calculations to aid physician in interpreting results.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Applied Science - Medical Assisting
Fortis College
Montgomery, AL01.2009
Skills
- Team management
- Patient Assessments
- First Aid/CPR
- Data entry
- Completing insurance forms
- Payment collection
- Phlebotomy
- Customer service
- Patient scheduling
- Problem resolution
- EMR / EHR
- Medical office administration
- Insurance claims
- Regulatory compliance
- Documentation and reporting
- Epic
- Vital signs
- Detailed insurance verification
- MS Office
- Operational improvement
Accomplishments
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations
- Oral Communications: Ability to comprehend and communicate complex verbal information to medical center staff, patients, families, and external customers
- Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers
- Knowledge: Ability to demonstrate full working knowledge of standard work, practices, procedures, and policies with the ability to use them in varied situations
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents
- ensure consistent quality of care.
Certification
BLS CPR & First Aide Certification
Languages
English
Full Professional
Timeline
Medical Office Administrative Assistant
Children's Hospital of Alabama
03.2024 - Current
Lead Medical Assistant
MONTGOMERY KIDNEY SPECIALISTS
01.2021 - 03.2024
Lead Medical Assistant
Adedoyin Ogunbi, MD, LLC
11.2014 - 12.2020
Medical Assistant, Internal Medicine
Hagler John P MD, LLC
04.2009 - 12.2013
Associate of Applied Science - Medical Assisting
Fortis College