Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Brianna Malone

Oklahoma City,OK

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Primary Care Clerk

Norman Regional Hospital
01.2024 - 03.2024
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.

Operations Associate

DashMart Inc.
06.2023 - 12.2023
  • Managed warehouse operations and verified proper shipment procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Human Resources Assistant

Joint Forces Headquarters
10.2022 - 06.2023
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Developed and maintained HR policies and procedures.

Patient Administration Specialist

Oklahoma National Guard (Title 32)
09.2021 - 10.2022
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Posted payments and processed refunds.

In-store Shopper

Whole Foods Market
10.2020 - 10.2021
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.

Retail Sales Associate

Old Navy
11.2018 - 12.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.

Retail Stock Associate

West Elm
11.2017 - 08.2018
  • Managed timely and effective replacement of damaged or missing products.
  • Greeted customers and directed to requested products.
  • Noted unsafe components inside packages and discussed concerns with supervisors.

Education

Associate of Science - Business

Oklahoma City Community College
Oklahoma City, OK
12.2025

Certificate of Technical Studies - Patient Administration

Advanced Individual Training
San Antonio, TX
10-2019

Skills

  • Medical records management
  • Medical terminology
  • EMR / EHR
  • Administrative support
  • HIPAA compliance
  • Patient registration
  • Insurance verifications
  • Patient scheduling
  • Excellent multitasking capability
  • Service oriented
  • Phone and email etiquette
  • Microsoft office

Military Service

Army National Guard, 2017-Present


United States Army, 2013-2017


Timeline

Primary Care Clerk

Norman Regional Hospital
01.2024 - 03.2024

Operations Associate

DashMart Inc.
06.2023 - 12.2023

Human Resources Assistant

Joint Forces Headquarters
10.2022 - 06.2023

Patient Administration Specialist

Oklahoma National Guard (Title 32)
09.2021 - 10.2022

In-store Shopper

Whole Foods Market
10.2020 - 10.2021

Retail Sales Associate

Old Navy
11.2018 - 12.2019

Retail Stock Associate

West Elm
11.2017 - 08.2018

Associate of Science - Business

Oklahoma City Community College

Certificate of Technical Studies - Patient Administration

Advanced Individual Training
Brianna Malone