Brianna Malone
Oklahoma City,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Primary Care Clerk
Norman Regional Hospital
01.2024 - 03.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Operations Associate
DashMart Inc.
06.2023 - 12.2023
- Managed warehouse operations and verified proper shipment procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Human Resources Assistant
Joint Forces Headquarters
10.2022 - 06.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Developed and maintained HR policies and procedures.
Patient Administration Specialist
Oklahoma National Guard (Title 32)
09.2021 - 10.2022
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Utilized computer programs to create invoices, letters, and other documents.
- Posted payments and processed refunds.
In-store Shopper
Whole Foods Market
10.2020 - 10.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
Retail Sales Associate
Old Navy
11.2018 - 12.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Retail Stock Associate
West Elm
11.2017 - 08.2018
- Managed timely and effective replacement of damaged or missing products.
- Greeted customers and directed to requested products.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Education
Associate of Science - Business
Oklahoma City Community College
Oklahoma City, OK12.2025
Certificate of Technical Studies - Patient Administration
Advanced Individual Training
San Antonio, TX10-2019
Skills
- Medical records management
- Medical terminology
- EMR / EHR
- Administrative support
- HIPAA compliance
- Patient registration
- Insurance verifications
- Patient scheduling
- Excellent multitasking capability
- Service oriented
- Phone and email etiquette
- Microsoft office
Military Service
Army National Guard, 2017-Present
United States Army, 2013-2017
Timeline
Primary Care Clerk
Norman Regional Hospital
01.2024 - 03.2024
Operations Associate
DashMart Inc.
06.2023 - 12.2023
Human Resources Assistant
Joint Forces Headquarters
10.2022 - 06.2023
Patient Administration Specialist
Oklahoma National Guard (Title 32)
09.2021 - 10.2022
In-store Shopper
Whole Foods Market
10.2020 - 10.2021
Retail Sales Associate
Old Navy
11.2018 - 12.2019
Retail Stock Associate
West Elm
11.2017 - 08.2018
Associate of Science - Business
Oklahoma City Community College
Certificate of Technical Studies - Patient Administration
Advanced Individual Training
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