Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Open To Work

Melissa Ramirez

Medical Assistant
Las Vegas,NV

Summary

Dedicated and bilingual Certified Clinical Medical Assistant (CCMA) currently pursuing a Bachelor of Science in Nursing (BSN), with over 10 years of experience across urgent care, primary care, infusion, and specialty clinics. Highly skilled in providing direct patient care, clinical procedures, and administrative support while maintaining a strong focus on patient safety and quality care. Proven ability to adapt to fast-paced environments, collaborate effectively with multidisciplinary teams, and deliver compassionate, culturally competent healthcare. Seeking opportunities to leverage clinical expertise and growing nursing knowledge in advancing patient outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant – Primary Care

Marathon Health
08.2024 - Current
  • Provide comprehensive support in a primary care setting, including rooming patients, obtaining client medical history, medication information, symptoms, and allergies; ensuring accurate updates to patient charts within Athena EHR.
  • Prepare exam rooms and set up procedure trays to optimize provider efficiency and ensure infection control standards.
  • Administer oral and injectable medications, perform nebulizer treatments, and execute provider orders with precision and patient safety in mind.
  • Conduct venipuncture and capillary blood draws for routine and walk-in laboratory tests, ensuring patient comfort and accurate specimen handling.
  • Perform front office responsibilities including patient registration, insurance verification, referral processing, and managing a high volume of calls.
  • Sanitize, restock, and organized exam rooms and medical equipment.
  • Perform medical records management, including filing, organizing and scanning documents.

Medical Assistant – Urgent Care

Sutter Health
09.2021 - 02.2024
  • Delivered frontline patient care in a high-volume urgent care clinic by rooming patients, obtaining vital signs, and documenting clinical information in EPIC.
  • Assisted providers with urgent procedures, medication administration, wound care, and DME distribution.
  • Trained and precepted new employees and student externs, providing mentorship and ensuring adherence to clinical standards.
  • Collaborated with nurses and physicians to streamline patient flow, improving clinic efficiency and patient satisfaction.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant – Infusion Services

Sutter Health
03.2021 - 09.2021
  • Supported infusion services by preparing patients for treatments, obtaining baseline vitals, and ensuring comfort throughout visits.
  • Prepared and maintained sterile trays for infusion-related procedures, assisting RNs with patient care.
  • Monitored supply levels, restocked nurse stations, and ensured readiness for infusion appointments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Medical Assistant – Urgent Care

Sutter Health
06.2018 - 03.2021
  • Maintained rapid patient care throughput a busy urgent care environment, ensuring patients were triaged and roomed promptly.
  • Documented patient history, allergies, and medications in EPIC; prepared patients for exams and procedures.
  • Administered medications, vaccines, and nebulizer treatments, while ensuring accurate order execution.
  • Assisted physicians with minor procedures, including preparing room and tray using sterile technique.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Cross-trained and provided support in OB-GYN, Pulmonology, and Endocrinology departments as needed.
  • Played a key role in establishing and staffing the Bay Area’s largest outdoor respiratory clinic during the COVID-19 pandemic, adapting workflows to meet increased demand for respiratory services.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Medical Assistant – Primary Care

Centura Health
05.2017 - 05.2018
  • Delivered comprehensive care in a family medicine setting, assisting patients across all age groups.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Educated peers on EPIC EHR functionality, assisted with system transition, and ensured compliance with documentation standards.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Medical Assistant – Family Medicine

Sutter Health
06.2015 - 03.2017
  • Served as flow manager, coordinating patient rooming, phone triage, and documentation to ensure timely and efficient care delivery.
  • Maintained patient charts, processed referrals, and supported a diverse patient panel including pediatrics, geriatrics, and multi-ethnic populations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Developed strong provider support skills, including anticipating physician needs, preparing exam rooms, and fostering collaborative care delivery.
  • Gained foundational clinical experience, sparking a passion for healthcare and dedication to continuous professional growth.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Education

Bachelor of Science in Nursing -

Nightingale University
12.2026

AA - Liberal Arts: Math & Science

Chabot College
Hayward, CA
05.2020

AA - Science in Medical Assisting

Heald College
Hayward, CA
02.2015

Skills

  • Bilingual: English & Spanish
  • Electronic Health Records (EPIC, ECW, Athena)
  • Medical terminology knowledge
  • Patient scheduling
  • HIPAA compliance
  • Injections (IM, ID, SubQ – pediatric and ventrogluteal)
  • Phlebotomy & Specimen Collection
  • ECG, Vital Signs, Urinalysis, Hemoccult, Spirometry
  • Patient Education (crutch/cane/walker use, wound care)
  • Tray setup: I&D, sutures, IUD/implant insertion, nail/circumcision procedures
  • Prior authorization & referral processing
  • Strong collaboration with multidisciplinary healthcare teams
  • Time management and adaptability in high-volume clinical environments
  • Professionalism and ethics
  • Medical records management
  • Medical office administration

Certification

  • CCBMA – California Certifying Board for Medical Assistants (Exp. 05/2026)
  • CPR/BLS – American Heart Association (Exp. 03/2026)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Assistant – Primary Care

Marathon Health
08.2024 - Current

Medical Assistant – Urgent Care

Sutter Health
09.2021 - 02.2024

Medical Assistant – Infusion Services

Sutter Health
03.2021 - 09.2021

Medical Assistant – Urgent Care

Sutter Health
06.2018 - 03.2021

Medical Assistant – Primary Care

Centura Health
05.2017 - 05.2018

Medical Assistant – Family Medicine

Sutter Health
06.2015 - 03.2017

AA - Liberal Arts: Math & Science

Chabot College

AA - Science in Medical Assisting

Heald College

Bachelor of Science in Nursing -

Nightingale University

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