Crystal Lopez
El Paso
Summary
Spanish and English bilingual Medical Assistant with over 8 years of experience supporting oncology, urology, and urgent care practices in both outpatient and specialty clinical settings. Proficient in EHR systems (i.e. Cerner, eClinicalWorks), laboratory procedures, and medical workflows.
Overview
10
10
years of professional experience
Work History
Medical Assistant – Medical and Surgical Oncology
Dignity Health Cancer Institute
02.2023 - Current
- Monitor and record patient vital signs including temperature, pulse, respiration rate, and blood pressure; report abnormalities to supervising physicians.
- Accurately document patient information in electronic medical records (Cerner, eClinicalWorks).
- Prepare examination rooms, ensuring all materials are stocked and sanitized prior to patient arrival.
- Assist physicians with examinations, procedures, and diagnostic tests.
- Perform laboratory testing such as urinalysis and pregnancy screening; cross-trained in facility laboratory for blood collection and tissue sample preparation.
- Conduct prior authorizations for medications and coordinate scheduling for outpatient procedures in the endoscopy department.
- Administer EKG tests as directed by physicians.
- Serve as lead MA, supporting team training and workflow improvements.
Medical Assistant – Urology
Affiliated Urologists
02.2022 - 02.2023
- Performed urologic foley and suprapubic catheter insertions and exchanges; administered BCG therapy via foley catheter.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared patient exam rooms and obtained comprehensive vital signs, reporting any abnormalities promptly.
- Assisted with specialized diagnostic procedures such as Urodynamic testing, pelvic floor therapy (biofeedback), and percutaneous tibial nerve stimulation.
- Supported clinical operations by ensuring procedure room readiness and maintaining strict adherence to infection control protocols.
Medical Assistant
NextCare Urgent Care
04.2016 - 02.2022
- Provided comprehensive urgent care support, including triage, first aid, and procedure preparation.
- Performed all core duties including vital signs monitoring, room preparation, specimen collection, and documentation.
- Trained and supervised new medical assistants, promoting best practices in urgent care delivery and patient safety.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Associate of Science - Medical Occupations
College America
Phoenix, Arizona05.2014
High School Diploma -
Sierra Linda High School
Phoenix, AZ05-2012
Skills
- Patient Care Coordination
- Medical office administration
- Payment collection
- Medical equipment operation
- Phlebotomy
- Patient-focused care
- Oncology & Urology Procedures
- Vital Signs Monitoring & Documentation
- Foley & Suprapubic Catheter Care
- BCG Therapy Administration
- CPR / BLS / First Aid Certified (Current)
- Urodynamic Testing & Pelvic Floor Therapy
- Laboratory Testing & Specimen Processing
- EHR Systems: Cerner, eClinicalWorks
- EKG Administration
- HIPAA & Infection Control Compliance
- Bilingual: English & Spanish
- Microsoft Office Suite
Timeline
Medical Assistant – Medical and Surgical Oncology
Dignity Health Cancer Institute
02.2023 - Current
Medical Assistant – Urology
Affiliated Urologists
02.2022 - 02.2023
Medical Assistant
NextCare Urgent Care
04.2016 - 02.2022
Associate of Science - Medical Occupations
College America
High School Diploma -
Sierra Linda High School