Brianna Manvell
Oklahoma City
Summary
Detail oriented professional with 5 plus years of experience in compliance, documentation, and process review in healthcare and business operations. Skilled in evaluating procedures, identifying risks, and ensuring adherence to regulatory and organizational standards. Adept at preparing reports, monitoring corrective actions, and collaborating with leadership to strengthen internal controls. Proficient in Microsoft 365, Excel, and data management systems.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Patient Intake Coordinator
April Healthcare
Arizona City
06.2022 - Current
- Conduct detailed verification of insurance and patient records, ensuring compliance with healthcare regulations and internal policies.
- Audit intake files for accuracy and completeness, identifying discrepancies and recommending corrective actions.
- Document findings and prepare reports for management and legal review.
- Collaborate with cross-functional teams to improve efficiency and reduce errors in intake workflows.
Manager
Green Remedies
Oklahoma City
08.2021 - 05.2022
- Oversaw daily business operations, including monitoring employee performance and compliance with company policies.
- Reviewed contracts, schedules, and operational paperwork to ensure accuracy and adherence to regulatory requirements.
- Identified inefficiencies in processes and implemented corrective strategies to improve performance and compliance.
- Conducted staff training and audits to maintain high standards of accountability.
Bartender
Oliveto Italian Bistro
Moore
02.2016 - 07.2021
- Maintained compliance with state and federal laws by verifying IDs and documenting alcohol service procedures.
- Managed POS transactions, balanced sales records, and tracked revenue with accuracy.
- Provided customer service while upholding regulatory and organizational standards.
Customer Service Representative
Direct Interactions
Oklahoma City
06.2020 - 11.2020
- Handled high-volume customer interactions, documenting case files and ensuring compliance with internal protocols.
- Investigated escalated cases, identified risks, and delivered effective resolutions.
- Prepared reports on customer outcomes for management review and quality monitoring.
Education
Associate of Business Administration - Business
Oklahoma City Community College
Oklahoma City, OK 05.2018 - 08.2019
Associate of Business Administration - Business
Vernon College
Vernon, TX 08.2017 - 12.2018
Skills
- Internal Auditing & Risk Assessment
- Regulatory Compliance (HIPAA, Insurance, Safety)
- Documentation & Reporting
- Financial & Operational Process Review
- Data Analysis & Excel Proficiency
- Microsoft 365 Applications
- Communication & Stakeholder Collaboration
- Problem-Solving & Process Improvement
Timeline
Patient Intake Coordinator
April Healthcare
06.2022 - Current
Manager
Green Remedies
08.2021 - 05.2022
Customer Service Representative
Direct Interactions
06.2020 - 11.2020
Associate of Business Administration - Business
Oklahoma City Community College
05.2018 - 08.2019
Associate of Business Administration - Business
Vernon College
08.2017 - 12.2018
Bartender
Oliveto Italian Bistro
02.2016 - 07.2021