Brianna Martinez

• Management of shift operations of 10+ associates while maintaining high standards of customer service during high-volume, fast-paced operations. Administered and oversaw cash flow drawers for all associates to ensure proper financial oversight. Trained new incoming and existing associates with corporate-derived training in food safety and handling practices, and customer service. cash register procedures, and more.
• Optimized employee retention rates by establishing a supportive learning environment that encouraged growth, development, and achievement of personal goals.
• Collaborated with management to identify skill gaps within the team, devising tailored workshops to address areas of weakness.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Conducted performance reviews and provided feedback to managers on employee performance.

• Collaborated directly with Title IX Director to support compliance with federal Title IX regulations and institutional policies.
• Coordinated and promoted educational programs, workshops, and outreach initiatives on sexual misconduct prevention and gender equity.
• Conducted research and compiled resources to support investigations and policy development.
• Maintained strict confidentiality while handling sensitive information.

• Promoted community awareness of available victim services through public speaking engagements and educational presentations.
• Collaborated with multidisciplinary teams to develop comprehensive safety plans for at-risk individuals, helping reduce instances of repeat victimization.
• Assisted crime victims by providing emotional support and guidance through the criminal justice process.
• Provided crisis intervention during emergencies involving clients or local community members who were experiencing trauma related to crime exposure or victimization incidents.
• Maintained accurate client records and ensured confidentiality of sensitive information, adhering to strict data protection policies and procedures.
• Reduced victim anxiety during court proceedings by providing accompaniment and explaining legal processes in understandable terms.
• Empowered clients through education on legal rights and options, increasing their understanding of the judicial process and ability to make informed decisions.
• Increased victim satisfaction by promptly addressing concerns and providing timely updates on case progress.

Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.

• Followed up with providers to address requests and concerns.
• Conducted data entry tasks related to patient demographics, insurance information, and clinical notes with precision for accurate recordkeeping.
• Supported office operations with efficient handling of incoming mail, faxes, and deliveries for seamless workflow.
• Prepared patient charts, pre-admissions and consent forms as necessary.
• Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
• Facilitated patient referrals to specialists, expediting the process and improving overall continuity of care.