Brianna Martinez
Midland
Summary
Hardworking and reliable hard worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Cashier
Whataburger
Midland
11.2018 - 07.2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
- Received payments for purchase of food and issued receipts.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
Customer Service Specialist,Cashier
Best Buy
Midland
07.2019 - 08.2020
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding return services to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Handled customer complaints promptly and effectively.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Helped customers find specific products, answered questions and offered advice.
Education
High School Diploma -
Midland High School
Midland, TX05.2020
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
Midland College
Midland, TXSkills
- POS systems
- Issue resolution
- Cash drawer balancing
- Liquor regulations and compliance
- Payment processing
- Customer assistance
- ID verification
- Credit and cash transactions
- Coin counting
- Merchandise restocking
- Security monitoring
- Customer greeting
- Product recommendations
- Customer order recording
Timeline
Customer Service Specialist,Cashier
Best Buy
07.2019 - 08.2020
Cashier
Whataburger
11.2018 - 07.2019
High School Diploma -
Midland High School
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
Midland College