Brianna Martinez
West Palm Beach,United States
Summary
Emergency Medical Technician with 10 years of customer service experience. Adept at delivering compassionate and efficient care, enhancing patient satisfaction through strong communication and teamwork. Continuously demonstrating adaptability and problem-solving skills in high-pressure environments, ensuring meticulous documentation and confidentiality. Overall committed to improving patient outcomes by implementing innovative care strategies and fostering collaborative relationships with all healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency medical technician
AMR
07.2024 - 05.2026
- Deliver emergency medical care following strict protocols, assess patient conditions, and maintain detailed documentation while coordinating with hospital staff
- Provide compassionate pre-hospital care, manage critical situations, and ensure patient comfort while maintaining professional communication with families
- Monitor vital signs, administer appropriate treatments, and maintain emergency vehicle readiness while adhering to safety regulations
- Execute rapid patient assessments, implement life-saving interventions, and optimize emergency response times through efficient route planning
Patient Care Technician
Good Samaritan Medical Center
03.2024 - 07.2024
- Provided compassionate care, enhancing patient satisfaction and improving health outcomes.
- Collaborated with nursing staff to ensure seamless care delivery, fostering teamwork.
- Monitored vitals and documented patient data with precision, ensuring confidentiality.
- Assisted in daily activities, promoting a positive healthcare environment.
- Implemented care plans, contributing to measurable improvements in patient experience.
- Facilitated seamless interdepartmental communication to optimize patient care delivery, ensuring timely response to patient needs and concerns.
- Implemented efficient patient transfer protocols using appropriate equipment and techniques, enhancing patient safety and reducing transfer-related incidents.
- Streamlined patient data documentation while maintaining strict HIPAA compliance.
Delivery associate
FedEx
07.2023 - 03.2024
- Safely operated delivery vehicles and ensured timely delivery to residential and business locations. Loaded and organized delivery trucks meticulously to optimize delivery routes and efficiency. Maintained excellent communication with customers, enhancing customer satisfaction. Adhered to safety protocols, reducing incidents and ensuring community safety. Demonstrated strong problem-solving skills by navigating complex delivery scenarios. Ensured swift, safe, and quality deliveries, managing time efficiently to meet daily targets. Maintained high safety standards, staying alert to surroundings on the road. Assisted fellow associates post-route completion, enhancing team productivity. Demonstrated strong time management skills, optimizing delivery schedules. Contributed to customer satisfaction through timely and careful deliveries.
Delivery associate
Amazon
06.2022 - 07.2023
- Safely operated delivery vehicles and ensured timely delivery to residential and business locations. Loaded and organized delivery trucks meticulously to optimize delivery routes and efficiency. Maintained excellent communication with customers, enhancing customer satisfaction. Adhered to safety protocols, reducing incidents and ensuring community safety. Demonstrated strong problem-solving skills by navigating complex delivery scenarios. Ensured swift, safe, and quality deliveries, managing time efficiently to meet daily targets. Maintained high safety standards, staying alert to surroundings on the road. Assisted fellow associates post-route completion, enhancing team productivity. Demonstrated strong time management skills, optimizing delivery schedules. Contributed to customer satisfaction through timely and careful deliveries.
Full Specialist
Vanity Nails
12.2020 - 06.2022
- Performed diverse nail services, including intricate nail art on acrylics, enhancing client satisfaction. Administered facial treatments like chemical peels and microdermabrasion, improving skin health. Executed facial and body waxing, ensuring smooth and hair-free results for clients. Managed client appointments and schedules, reducing wait times and increasing overall client retention. Monitored inventory levels and ordered supplies, ensuring continuous availability and reducing operational costs.
Server
Ford’s Garage
02.2020 - 10.2020
- Delivered exceptional customer service as a Server at Ford’s Garage, consistently earning positive feedback and increasing customer satisfaction. Efficiently managed high-volume tables, optimizing workflow and enhancing team performance, resulting in an increase in table turnover rates. Demonstrated strong work ethics and professionalism, consistently showed eagerness to learn and adapt, contributing positively to team dynamics. Coordinated with kitchen staff to ensure timely and accurate order delivery, fostering a supportive team environment. Boosted sales by upselling daily specials and beverages, contributing to a 10% increase in revenue. Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
Server
Outback Steakhouse
11.2019 - 10.2020
- Delivered exceptional customer service as a Server at Outback Steakhouse, ensuring customer satisfaction and repeat business. Efficiently managed high-volume orders, reducing wait times and boosting table turnover rates during peak hours. Worked closely with kitchen staff and fellow servers to streamline service, enhancing team efficiency and maintaining a smooth workflow. Maintained meticulous attention to order accuracy and special requests, leading to a significant decrease in customer complaints. Assisted in training new staff, promoting a supportive work environment and ensuring consistency in service quality.
Education
Emergency Medical Technician - undefined
Palm Beach State College
12.2024
Full Specialist - undefined
Hollywood Institute of Beauty Careers-West Palm Beach
12.2020
Skills
- Time Management
- Problem Solving
- Communication
- Adaptability
- Patient Care
- CPR Certified
- Teamwork
- Customer Service
- Multitasking
- Efficiency
- First Aid
Certification
- HIV/Aids Training - Healthcare Provider - May 2021
- Basic Life Support - Healthcare Provider - 03/2026-07/2026
- Phlebotomy - Healthcare Provider - May 2024
LANGUAGES
English - Native
Spanish - Proficient
Affiliations
- Palm Beach County Fire Rescue Reserves
Timeline
Emergency medical technician
AMR
07.2024 - 05.2026
Patient Care Technician
Good Samaritan Medical Center
03.2024 - 07.2024
Delivery associate
FedEx
07.2023 - 03.2024
Delivery associate
Amazon
06.2022 - 07.2023
Full Specialist
Vanity Nails
12.2020 - 06.2022
Server
Ford’s Garage
02.2020 - 10.2020
Server
Outback Steakhouse
11.2019 - 10.2020
Emergency Medical Technician - undefined
Palm Beach State College
Full Specialist - undefined
Hollywood Institute of Beauty Careers-West Palm Beach