Brianna Martinez
Computershare Fund Services
San Antonio,TX
4
years of professional experience
Call Center Sales Representative with strengths in inbound and outbound sales, customer recovery, and fast-paced call handling. Resolves disputes professionally while balancing customer satisfaction, sales goals, and multiple software platforms during live conversations. Earned recognition as a top performer by staying calm under pressure and moving calls efficiently.
Work History
Customer Support Specialist
5 Months- Leveraged CRM systems to track interactions and ensure accurate record-keeping for all customer engagements.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Managed escalated issues effectively, ensuring timely resolution and maintaining customer trust.
Call Center Sales Representative
1 Year- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved disputes and conflicts while maintaining professionalism under pressure, contributing to customer satisfaction.
- Handled over 60 inbound and 150 outbound calls daily, ensuring customer inquiries and issues were addressed promptly.
- Utilized multiple software platforms while engaging customers, demonstrating strong multitasking abilities in a fast-paced environment.
Substitute Teacher
1 Year- Cultivated strong rapport with students through consistent encouragement and support, enhancing a positive learning atmosphere that promoted academic growth.
- Prepared course objectives and outlines in alignment with curriculum guidelines and state requirements, ensuring comprehensive educational delivery.
- Implemented lesson plans to engage students and facilitate learning in diverse classroom settings.
Education
Associate of Science - Biology
Skills
Call center customer service
Inbound and outbound specialist
Lead qualification
Customer retention
Sales follow-up
Conflict resolution
Critical thinking
Escalation handling
Team coaching
Call quality monitoring
Timeline
Customer Support Specialist
Computershare Fund Services
03.2026 - CurrentRead More
Call Center Sales Representative
Steam Master Cleaning
01.2024 - 01.2025Read More
Substitute Teacher
Family Service
01.2023 - 01.2024Read More
Palo Alto College
Associate of Science from Biology
Read More