Brianna Martsolf
Killeen,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Server
Dave And Busters
07.2018 - Current
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Present menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Beauty Advisor
HEB Grocery Store
02.2020 - 04.2022
- Maintained counter and display areas for cleanliness and organization.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Education
Bachelor of Arts - Social Work
Texas A&M University - Central Texas
Killeen, TX04.2025
Associate of Arts -
Central Texas College
Killeen, TX12.2021
Skills
- Client Advocacy
- Problem Resolution
- Critical Thinking
- Flexible and Adaptable
- Friendly, Positive Attitude
- Calm Under Pressure
- Task Prioritization
Timeline
Beauty Advisor
HEB Grocery Store
02.2020 - 04.2022
Server
Dave And Busters
07.2018 - Current
Bachelor of Arts - Social Work
Texas A&M University - Central Texas
Associate of Arts -
Central Texas College
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