Brianna McClain
Chicago,IL
Summary
Dedicated and patient Representative with a strong commitment to delivering exceptional support to patients seeking reliable information on insurance coverage, finance options, and documentation requirements. Highly skilled in efficiently managing scheduling and database functions to streamline communication and reduce correspondence backlogs. Proven ability to identify client needs and concerns, enhancing engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Pharmacy Benefits Manager
Navitus Health Solutions
10.2023 - 04.2024
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
- Implemented data-driven strategies to enhance operational efficiency in the processing of prescription claims.
- Managed relationships with key stakeholders, including employers, health plans, and pharmacy networks, fostering a collaborative approach to pharmacy benefits management.
- Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
IT Support Specialist
Tabit Technologies
06.2023 - 09.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Patient Access Specialist
Baptist Health Medical Center
10.2021 - 05.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
Pharmacy Technician
Walgreens
06.2021 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Technical Support Specialist
AT&T
06.2020 - 06.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Support Specialist
Best Buy Inc
02.2017 - 05.2021
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Skills
- Technical Expertise
- Time Management
- Organizational Skills
- Microsoft Windows and Office
- Critical Thinking
- EPIC
- CRM
- Zendesk
- Medical Terminology Knowledge
Timeline
Pharmacy Benefits Manager
Navitus Health Solutions
10.2023 - 04.2024
IT Support Specialist
Tabit Technologies
06.2023 - 09.2023
Patient Access Specialist
Baptist Health Medical Center
10.2021 - 05.2023
Pharmacy Technician
Walgreens
06.2021 - 03.2022
Technical Support Specialist
AT&T
06.2020 - 06.2021
IT Support Specialist
Best Buy Inc
02.2017 - 05.2021
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