Brianna McDonald
Austin
Summary
Detail-oriented Executive Assistant and Operations Coordinator with 4+ years of experience supporting remote teams and managing operations. Skilled in training staff, streamlining workflows, and resolving issues while effectively prioritizing tasks in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Remote Operations Coordinator
SHWASH
03.2025 - Current
- Coordinate daily scheduling and operations for service teams across Austin, Houston, and Dallas.
- Manage technician schedules, appointment changes, cancellations, and routing to ensure efficient daily operations.
- Serve as the primary point of contact for customer inquiries, memberships, refunds, and service resolutions.
- Support field technicians by resolving scheduling issues, communicating customer updates, and coordinating operational needs throughout the day.
- Train and onboard new reception team members on scheduling systems and company procedures.
- Track operational performance, call metrics, and booking data to support business goals.
- Conduct outbound follow-up with leads and referrals to increase booking opportunities and customer retention.
- Collaborate across departments to deliver a seamless customer experience.
Customer Service Specialist
Marriott
Remote
10.2023 - 01.2025
- Coordinated guest reservations, account updates, and service requests in a high-volume environment.
- Maintained accurate guest records and resolved customer concerns professionally.
- Collaborated with internal teams to ensure exceptional guest experiences.
Customer Support Specialist
US Money Reserve
11.2022 - 10.2023
- Coordinated with internal departments to resolve account-related requests, enhancing overall customer satisfaction.
- Ensured accuracy in managing customer communications and records to foster trust and reliability.
- Maintained accurate customer account documentation across multiple systems to support efficient service delivery.
Education
Associate of Arts - Communications
Angelo State University
Skills
- Operations Coordination
- Calendar Management
- Meeting scheduling
- CRM Management
- Process Documentation
- Workflow Improvement
- Client Relationship Management
- Google Workspace
- Microsoft Office
- Slack
- FIELDD CRM
- SendBlue
- Executive Support
- Team Development
- OpenPhone
Timeline
Remote Operations Coordinator
SHWASH
03.2025 - Current
Customer Service Specialist
Marriott
10.2023 - 01.2025
Customer Support Specialist
US Money Reserve
11.2022 - 10.2023
Associate of Arts - Communications
Angelo State University