ALEXANDRIA BLANK
Philadelphia,PA
Summary
Detail-oriented professional with over 20 years of experience in customer service, hospitality, and office administration. Managed comprehensive office support for a growing company, including phone management, scheduling, billing, permits, and client relations. Excelled in high-pressure environments, consistently delivering results with a focus on operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Remote Operations Coordinator
AJS Renovations
01.2023 - Current
- Coordinated scheduling for crews, subcontractors, and clients across multiple active projects at once
- Handled daily operations activities to ensure seamless execution of tasks and project timelines.
- Daily communication efforts among clients, contractors, and suppliers to ensure clarity and alignment.
- Built the company's internal workflows and operating procedures from scratch
- Researched, tested, and selected the CRM we use today - experienced across multiple platforms
- Wrote insurance estimates, invoices, client letters, permit applications, and project checklists
- Provided comprehensive office support by answering all calls, addressing complaints, and managing client interactions from initial contact through completion.
Bartender
Byrne's Tavern
Philadelphia, USA
01.2015 - Current
- Deliver fast, consistent service in a high-volume, high-stress environment while keeping every customer satisfied
- Build strong relationships with regulars and make new customers feel welcome - customer retention is a priority
- Manage cash, inventory, and shift responsibilities with accuracy and reliability
- Collaborated with kitchen staff to coordinate food orders efficiently.
- Trained new bartenders on drink preparation and customer service standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Bartender & Manager
Stevenson's Place
Philadelphia, USA
05.2007 - 01.2015
- Managed bar and floor operations, including staffing, scheduling, ordering, and opening/closing shifts to ensure smooth service.
- Hired, trained, and supervised staff while booking entertainment and planning private events to enhance guest experience.
- Provided exceptional customer service in a demanding, always-on environment
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Enhanced customer experience by suggesting drink options that matched individual preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Handled all cash, POS, and end-of-night reconciliation
- Planned and coordinated special events to boost customer numbers and profits.
- Coordinated special events to attract customers and increase revenue.
Education
High School Diploma -
Center for Student Learning Charter School
Philadelphia, PASkills
- CRM platforms
- Workflow optimization
- Regulatory compliance
- Vendor management
- Invoicing
- Payment collection
- Risk assessment
- Client outreach
- Intake
- Claims assistance
- Issue resolution
- Complaints
- Inbound calls
- Scheduling
- Microsoft Office Suite
- POS systems
- Detail-oriented
- Strong multitasker
- Hard-working
- Dependable
- Calm under pressure
- Remote experience
- In-person experience
- Remote experience
- In-person experience
Certification
- RAMP Certified
- ServSafe Food Handler Certified
Timeline
Remote Operations Coordinator
AJS Renovations
01.2023 - Current
Bartender
Byrne's Tavern
01.2015 - Current
Bartender & Manager
Stevenson's Place
05.2007 - 01.2015
High School Diploma -
Center for Student Learning Charter School