Jenimare Francillon
STK Steakhouse
Houston,Texas
7
years of professional experience
Results-driven operations and data support professional with a robust background in data management, CRM, and SaaS workflows across healthcare and service industries. Expertise in maintaining accurate records, ensuring compliance, and resolving complex client issues enhances operational efficiency and client satisfaction. Proven ability to manage and optimize client support services while coordinating resources effectively fosters seamless service delivery. Strong organizational, communication, and problem-solving skills facilitate effective team collaboration and drive continuous improvement in service outcomes.
Work History
Operations & Data Support Coordinator
1 Year 10 Months- Maintained and audited reservation, guest, and event records to ensure data accuracy across internal systems.
- Reviewed and updated scheduling and client data, preventing duplication and ensuring data integrity.
- Followed standardized workflows for booking documentation, task handoffs, and internal reporting.
- Tracked operational data and identified discrepancies for management review, enhancing data accuracy.
- Managed confidential client information, adhering to internal privacy and data security standards.
Administrative & Data Operations Specialist
2 Years- Managed high volumes of client, insurance, and scheduling data across internal systems, ensuring accuracy and reliability.
- Handled sensitive information in compliance with HIPAA and confidentiality requirements.
- Audited records for accuracy, completeness, and compliance with organizational and regulatory standards.
- Clarified data discrepancies to internal teams, facilitating prompt resolution and maintaining data integrity.
- Maintained HIPAA compliance while handling sensitive information, safeguarding client confidentiality.
- Worked in a hybrid environment, balancing remote and in-office responsibilities.
Logistics & Records Coordinator
1 Year 4 Months- Maintained accurate records for appointments, transportation, and service delivery to ensure seamless operations.
- Reviewed documentation for errors, missing information, and compliance gaps to uphold regulatory standards.
- Reviewed documentation for errors, missing information, and compliance gaps.
- Supported payroll preparation and time tracking through precise data entry to facilitate timely and accurate compensation.
- Supported payroll preparation and time tracking through precise data entry.
- Maintained accurate electronic and paper files, ensuring timely indexing, scanning, and document control.
- Coordinated confidential record requests, retrieval, and distribution for internal teams and authorized partners.
Data & Client Records Associate
2 Years 2 Months- Updated customer and transaction data in internal systems to ensure accuracy and accessibility.
- Organized and maintained client records to streamline operations.
- Verified order and inventory data for accuracy to facilitate timely processing.
- Followed structured procedures to ensure consistency across records.
- Supported documentation processes by organizing files and ensuring accuracy.
- Managed confidential records retention, retrieval, and disposition in compliance with filing standards.
- Reviewed incoming documents for accuracy, completeness, and proper indexing before database entry.
Education
Graduated June 2019
Skills
Data Entry & Quality Assurance
Data auditing
Data confidentiality
Spreadsheet Management (Excel
Google Sheets)
CRM platforms
Process documentation
Task management
Collaboration tools
Remote & Asynchronous Work
Detail orientation
Data Analysis
Appointment scheduling
Project management
Documentation and recordkeeping
Timeline
Operations & Data Support Coordinator
STK Steakhouse
12.2024 - CurrentRead More
Administrative & Data Operations Specialist
Planned Parenthood Inc.
12.2022 - 12.2024Read More
Logistics & Records Coordinator
QSAC, Inc.
04.2022 - 08.2023Read More
Data & Client Records Associate
La Verne
03.2020 - 05.2022Read More
Benjamin N. Cardozo High School
Read More