Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Niki Singleton

Macon,GA

Summary

Detail-oriented Data and Operations professional with 13+ years of experience managing high-volume insurance data, validating records, generating reports, researching information, and ensuring data accuracy. Experienced in analyzing customer and policy information, maintaining databases, identifying discrepancies, and supporting business operations through accurate documentation and process improvement. Proficient in Microsoft Excel, data processing, quality assurance, and records management. Seeking to leverage analytical and problem-solving skills in a Data Analyst, Operations Analyst, or Business Analyst role.

Overview

16
16
years of professional experience

Work History

Data Processing Operator II

Georgia Farm Bureau
Macon, GA
01.2004 - 01.2017
  • Managed and validated thousands of insurance policy records while maintaining a high level of accuracy.
  • Reviewed customer, policy, and claims information to identify discrepancies and ensure data integrity.
  • Generated operational reports used to support underwriting and policy administration.
  • Maintained databases by updating policy information, endorsements, renewals, and cancellations.
  • Researched motor vehicle records and analyzed findings to support underwriting decisions.
  • Improved data accuracy by identifying and correcting incomplete or inconsistent records.
  • Maintained confidential insurance information while complying with company policies.

Customer Service Rep./Fuel Clerk

Kroger
Macon, GA
01.2012 - 01.2014
  • Processed financial transactions with a high level of accuracy.
  • Balanced daily sales reports and reconciled cash transactions.
  • Delivered excellent customer service while maintaining operational efficiency.

Mail Clerk

United Postal Service
Macon, GA
05.2001 - 03.2004
  • Processed incoming and outgoing mail using automated processing systems.
  • Maintained accurate distribution records.
  • Organized and transferred mail according to established procedures.
  • Ensured timely and accurate completion of daily operational tasks.

Education

High School Diploma - undefined

Computer Operation, General Office Procedures, Microsoft Office Training (Word, Excel, Power Point, etc)

Macon State College/General
Macon, GA

Skills

  • Data Analysis
  • Data Validation
  • Data Entry & Quality Assurance
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Report Generation
  • Data Processing
  • Records Management
  • Insurance Operations
  • Research & Documentation
  • Process Improvement
  • Critical Thinking
  • Data Accuracy
  • Time Management
  • Administrative Operations
  • Customer Account Maintenance
  • Problem Resolution
  • Quality Control
  • Confidential Information Management

Technical Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Office 365
  • Data Entry Systems
  • Database Management
  • Records Management
  • Report Generation
  • Document Management

Timeline

Customer Service Rep./Fuel Clerk

Kroger
01.2012 - 01.2014

Data Processing Operator II

Georgia Farm Bureau
01.2004 - 01.2017

Mail Clerk

United Postal Service
05.2001 - 03.2004

Computer Operation, General Office Procedures, Microsoft Office Training (Word, Excel, Power Point, etc)

Macon State College/General

High School Diploma - undefined

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Niki Singleton