Jenny Freeman
Fort Worth,TX
Summary
Detail-oriented Data Entry Operator with strong data processing and quality assurance skills. Committed to maintaining data integrity and streamlining processes to drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Data Entry Operator II
DTSV, Inc. (Department of Homeland Security)
Irving, Texas
04.2023 - Current
- Processed, analyzed, verified, and validated application data for completeness and accuracy; identified corrective actions for missing information, tracked deliverables, and completed quality reviews to ensure compliance.
- Accurately transcribe information from paper forms, digital files, and source documents into company databases or spreadsheets
- Reviewed entered data for mistakes or missing details, performed data cleansing, and fixed discrepancies using standard protocols to maintain data integrity.
- Review data during conversion and composition to maintain compliance with quality standards and rules.
- Monitor personal keystroke speed, error rates, and production targets to meet required quotas
- Securely processed and recorded high volume immigration application fees
- Sorted, identified, and reconciled mail received electronically and by hand to streamline communication and ensure timely processing.
- Handled various tasks to assist with departmental operations.
Member Support Specialist
OneShare Health, LLC
Irving, Texas
03.2021 - 04.2023
- Assisted members with health plan inquiries and benefit explanations.
- Resolved member concerns by providing timely and effective solutions.
- Coordinated communication between members and healthcare providers for support.
- Educated members on wellness programs and preventive care services offered.
- Assisted members with navigating the website, locating products, and troubleshooting issues.
- Processed member applications and maintained accurate records in the database.
- Created accounts for new members and ensured all necessary information was collected accurately.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Collected deposits or payments and arranged billing.
Administrative Assistant
Cartus (USAA)
Irving, Texas
04.2016 - 03.2021
- Scheduled and confirmed appointments to optimize customer availability
- Answered phone calls and emails to provide information, enhancing clarity of business correspondence
- Answered questions from customers regarding products and services offered by the company
- Documented client interactions in CRM systems for accurate record-keeping.
- Gathered detailed client information to ensure accurate data entry from clients, and entered all the data for the retention department
- Ensured clients were followed up with information in a timely manner
- Referred clients to approved Agents/Brokers to assist with purchasing and/or sale of a home
- Trained new hires to support their transition into the role
Education
Cosmetology - Cosmetology
Ogle School
TX05-2007
Associate of Business Administration -
Columbus State Community College
Columbus, OHSkills
- Data processing
- Data verification
- Data cleansing
- Data analysis
- Database management
- Quality assurance
- Client relationship management
Timeline
Data Entry Operator II
DTSV, Inc. (Department of Homeland Security)
04.2023 - Current
Member Support Specialist
OneShare Health, LLC
03.2021 - 04.2023
Administrative Assistant
Cartus (USAA)
04.2016 - 03.2021
Cosmetology - Cosmetology
Ogle School
Associate of Business Administration -
Columbus State Community College