Desiree Medina
Wasilla
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Hardworking Advocate working diligently on behalf of individuals to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
17
17
years of professional experience
Work History
Data Entry Operator II
AmeriBen/Elevance
01.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Sent completed entries for evaluation and final approval.
Advocate
Advocates Against Family Violence
08.2006 - 01.2022
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
Cashier/Clerk
D&B Supply Inc.
08.2008 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Thrift Store Clerk
AAFV
08.2006 - 08.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
Cosmetologist -
Razzle Dazzle College of Hair Design
Nampa, ID01.2013
High School Diploma -
Thomas Jefferson Charter School
Caldwell, ID05.2011
Skills
- Transcribing Documents
- Data Input
- Word Processing
- Efficient Data Entry
- Refunds and Exchanges
- ID Verification
- Consultative Sales Approach
- Special Assignments
- Credit Card Payment Processing
- Customer Relations
Timeline
Data Entry Operator II
AmeriBen/Elevance
01.2022 - Current
Cashier/Clerk
D&B Supply Inc.
08.2008 - 08.2011
Advocate
Advocates Against Family Violence
08.2006 - 01.2022
Thrift Store Clerk
AAFV
08.2006 - 08.2008
Cosmetologist -
Razzle Dazzle College of Hair Design
High School Diploma -
Thomas Jefferson Charter School
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