Malia Townsend
Janesville
Summary
Detail-oriented accounting student and data entry professional with over three years of experience in high-volume data processing, financial document handling, and confidential records management. Proficient in Excel, accuracy verification, and compliance, ensuring meticulous attention to detail in all tasks. Eager to transition into payroll to enhance accurate compensation and employee record-keeping processes. Experience as a government employee underscores a strong commitment to integrity and professionalism in all aspects of work.
Overview
6
6
years of professional experience
Work History
Data Entry Operator II
Data Dimensions
10.2025 - Current
- Reviewed and evaluated multiple claims submitted by veterans, maintaining accuracy and adherence to guidelines.
- Adhered to HIPAA regulations to maintain confidentiality of veterans' information.
- Monitored and optimized packet processing to consistently maintain 95% accuracy across nine packets each hour.
- Reviewed and revised veteran data, verifying claim accuracy and compliance.
- Executed data entry corrections to eliminate duplication and ensure data integrity.
- Monitored adherence to government regulations while optimizing the use of government systems.
Data Entry Operator
Bridgeway
06.2024 - 10.2025
- Performed high-volume data entry and processing of vehicle and license plate records, maintaining a 99% accuracy rate.
- Maintained confidentiality and compliance to protect sensitive information integrity.
- Analyzed and resolved discrepancies in records to maintain high standards of accuracy and reliability.
- Monitored workflow and implemented strategies to ensure adherence to strict productivity quotas.
- Ensured accuracy and integrity of information by systematically reviewing and verifying for discrepancies or errors.
Healthcare Customer Service Representative
State Collections Service
06.2020 - 12.2022
- Executed processes for managing sensitive financial and medical billing data, reinforcing confidentiality and adherence to HIPAA compliance.
- Identified, investigated, and resolved account discrepancies to enhance customer trust and satisfaction.
- Tracked and organized transaction records and account activities within Epic and FACS for efficient financial management.
- Resolved customer inquiries regarding billing and insurance issues to enhance satisfaction.
- Processed patient information accurately using electronic health record (EHR) systems.
- Managed high-volume call operations, handling 70 calls daily.
Education
Technical Diploma - Accounting Assistant
Madison Area Technical College
Madison, WI05.2026
Skills
- Payroll & Timekeeping Process (coursework)
- Data Entry (99% accuracy, 60 WPM)
- Microsoft Excel (VLOOKUP, Pivot Tables, Formulas)
- Confidential Data Handling (HIPPA)
- Record Processing & Verification
- Attention to Detail & Compliance
- Microsoft office proficiency
- File management
- QuickBooks coursework completion
Timeline
Data Entry Operator II
Data Dimensions
10.2025 - Current
Data Entry Operator
Bridgeway
06.2024 - 10.2025
Healthcare Customer Service Representative
State Collections Service
06.2020 - 12.2022
Technical Diploma - Accounting Assistant
Madison Area Technical College