Claude Mbou
Henderson,NEVADA
Summary
Results-driven and detail-oriented professional with extensive experience in data entry, customer support, and AWS engineering. Committed to delivering high-quality service and ensuring data accuracy to enhance operational efficiency. Adept at utilizing strong analytical skills to solve problems and improve processes. Seeking a position that allows me to leverage my diverse skill set to contribute to a dynamic team, foster customer satisfaction, and drive continuous improvement in business operations.
Overview
3
3
years of professional experience
Work History
Data Entry Specialist
Legacy Management LLC
12.2023 - Current
- Efficiently entered and updated data within company databases, ensuring accuracy and completeness.
- Assisted in the preparation of reports, enhancing data-driven decision-making processes.
- Collaborated with team members to streamline data entry processes, improving overall efficiency.
AWS Cloud Engineer
READNATURALLY
01.2023 - 11.2023
- Developed and implement cloud-based solutions, enhancing operational efficiency and scalability.
- Provided technical support and troubleshooting for AWS environments, minimizing service disruptions.
- Collaborated with teams to deploy new features and optimize existing systems.
Customer Service Representative
Living Sans Frontiers
01.2022 - 09.2022
- Delivered outstanding customer service through various channels, resolving issues and inquiries in a timely manner.
- Maintained detailed records of customer interactions, contributing to the improvement of service protocols.
- Created and updated support documentation to assist customers and team members.
Education
High School Diploma -
LYCEE JOSS
07-2015
Skills
- Data Entry & Quality Assurance
- Customer Service Excellence
- Technical Troubleshooting
- AWS Cloud Solutions
- Effective Communication
- Detail-Oriented & Organized
- Team Collaboration & Support
Languages
English
Full Professional
French
Full Professional
Timeline
Data Entry Specialist
Legacy Management LLC
12.2023 - Current
AWS Cloud Engineer
READNATURALLY
01.2023 - 11.2023
Customer Service Representative
Living Sans Frontiers
01.2022 - 09.2022
High School Diploma -
LYCEE JOSS