Kourtney Bellamy
Customer Service Representative/Data Entry
Middletown,Ohio
Summary
Motivated professional offering proficiency in data entry combined with strong analytical skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Remote Tier 1 Technical Support Agent
Transcom USA
08.2020 - 11.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
Medical Dispatcher
Valued Relationship Inc
02.2019 - 01.2020
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Earned reputation for good attendance and hard work.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Credit Card Customer Service Representative
Synchrony Financial
09.2018 - 02.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Processed customer account changes
- Documented conversations with customers to track requests, problems and solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Evaluated customer account information to assess current issues and determine potential solutions.
Customer Service Representative
Pizza Hut
03.2016 - 09.2018
- Communicated with in store representatives to coordinate deliveries and obtain destination address
- Carried food in insulated bags to maintain hot or cold temperature
- Collected payment from customers by hand, made change and provided receipts
- Entered customer orders in Pizza Hut software to document sales
- Maintained a clean safety record with no accidents or incidents
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross contamination of raw and prepared food products
- Addressed any concerns or complaints quickly to improve service
- Mopped and vacuumed floors and dusted furniture.
Education
High School Diploma - Accounting
Miami Valley Career Technology Center
06.2006
Skills
- Microsoft Office Suite
- Customer service
- CRM systems
- Chat and Email Support
- Communications
- Type 55 WPM
- Windows OS
- Efficient Data Entry
- Administrative Support
- Message Transfer Agent
- Maintaining Confidentiality
- Data Transcription
- Word Processing
- Business Administration
- Collecting Information
- Error Identification
- Information Storage
- Excellent Communication Skills
- Advanced Clerical Knowledge
- Customer Relationship Management
- Database Management
- Grammar Understanding
- Order Processing
- Spreadsheet Management
- Client Information Databases
- Updating Client Data
- Typing Manuscripts
- Keyboard Entry
- Safety Regulations
- Strong Problem Solver
- Strong Interpersonal Skills
- Records Security
- Data Integrity
- Multi-Line Phone Proficiency
- Data Processing
- Verifying Dates
- Software Troubleshooting
- Performance Improvement
- Independent Worker
- Office Administration
- Advanced MS Office Suite Knowledge
- Compile Information
- Transcribing Information
- Trained in 10-Key
- Data Review and Verification
- Correct Errors
- Verify Data
- Filing
- Entry Recording
- Manage Programs
- Project Records
- Editing Documents
- Email Communication
- Dependable and Responsible
- Google Workspace
- Written Communication
- PPE Compliance
- Problem-Solving
- Multitasking Abilities
- Organization and Time Management
- Good Telephone Etiquette
- Interpersonal Communication
- Self-Motivated
- Clerical Support
- Critical Thinking
- Attention to Detail
- Teambuilding
- Analytical and Critical Thinking
- Decision-Making
- Cultural Awareness
- Planning and Coordination
- Patient Medical Histories
- Client Information Database Systems
- Reading Comprehension
- Accuracy Verification
- Customer Satisfaction
- Greeting Visitors
- Complex Problem-Solving
- Administrative Duties
- Data Entry Software
- Cash Register Operations
- Information Documentation
- Scheduling Databases
- Email Correspondence
- Patient Confidentiality
- Data Entry Accuracy
- Documenting Requirements
- Electronic Health Records Systems
- Excellent Grammar Knowledge
- Prepare Correspondence
- Strong Listening Talents
- File Documents
- Electronic Transmission
- Great Eye for Detail
- Transmit Files
- Transcribe Notes
- Microsoft Office Suite
- Document Typing and Formatting
- Fast Typing
- Typing Proficiency
- Typing and Word Processing
- Typing and 10-Key Entry
- Typing Skills
- Memo Drafting and Typing
- Typing Instruction
- Fast-Paced Environment
- Ability to Type Fast
- Correspondence Typing
- Letter Typing
- Simple and Fast Multimedia Library
- 50 WPM Typing Speed
- Typing and Filing
- CRM Systems
- CRM Software
- CRM Proficiency
- Salesforce CRM
- CRM Integration
- CRM Platforms
- CRM Documentation
- CRM Training
- CRM Database
- Salesforce CRM Experience
- CRM and CMS Software
- Proficiency in CRM Software
- Customer Relationship Management (CRM) Software
- Computer Systems
- CSR Systems
- Mail Systems
Additional Information
At the end of 2020, I decided to take some time off work due to my children's schools closing down due to COVID-19 and them being home during my work hours. Their schools completely reopened at the end of 2021 or beginning of 2022. Since their schools reopened, I have been dedicated to helping them get caught up and back on track. Now that it's been over a year since they've been back at school full time, I am eager to get back to work.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
“Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.”
Albert Einstein
Timeline
Remote Tier 1 Technical Support Agent
Transcom USA
08.2020 - 11.2020
Medical Dispatcher
Valued Relationship Inc
02.2019 - 01.2020
Credit Card Customer Service Representative
Synchrony Financial
09.2018 - 02.2019
Customer Service Representative
Pizza Hut
03.2016 - 09.2018
High School Diploma - Accounting
Miami Valley Career Technology Center
Similar Profiles
Cortney KinardCortney Kinard
Customer Service Representative at Transcom USACustomer Service Representative at Transcom USA
Marina GerenMarina Geren
Customer Support Representative at Transcom USACustomer Support Representative at Transcom USA
Krutika DesaiKrutika Desai
Technical Support Advisor at Transcom USATechnical Support Advisor at Transcom USA