Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Leonani Allbritton

Greenville,NC

Summary

Dynamic iOS Technical Advisor at Transcom USA with a strong background in troubleshooting and technical support for Apple mobile technologies. Notable achievements include enhancing customer satisfaction through effective problem resolution and cross-functional collaboration. Core competencies encompass device security, client relations, and delivering proactive education to improve user experience and retention. Committed to optimizing technical training and documentation to elevate team performance.

Overview

7
7
years of professional experience

Work History

iOS Technical Advisor

Transcom USA
07.2024 - Current
  • Delivered expert-level technical support for iOS devices, resolving complex software, hardware, and security issues to enhance user experience
  • Provided proactive education to customers on iOS features, security settings, and best practices, improving customer retention and device usability
  • Collaborated with cross-functional teams to escalate and address system-wide issues, contributing to higher resolution efficiency and customer satisfaction

Gynecological & Physical Training Associate, Standardized Patient

East Carolina University
Greenville, United States
04.2023 - Current
  • Trained medical students and professionals in conducting physical and gynecological exams, enhancing their diagnostic skills
  • Provided detailed feedback to students, improving their clinical skills and professionalism
  • Partnered with faculty to develop and refine training curricula, optimizing educational outcomes

Customer Service Representative

ROI CX Solutions
08.2022 - 03.2023
  • Processed prior authorizations for insurance claims, ensuring compliance with industry regulations and expediting approvals for patient care
  • Liaised between patients, providers, and insurance companies to streamline communication and improve service efficiency
  • Enhanced revenue collection by setting up and negotiating payment arrangements for overdue accounts

Customer Service Representative

Teleperformance
06.2020 - 12.2021
  • Delivered Tier 1 technical support for Apple customers, troubleshooting device, billing, and software issues efficiently
  • Resolved customer inquiries with a high degree of accuracy, improving overall customer satisfaction and retention
  • Utilized CRM tools to track and manage customer interactions, ensuring seamless issue resolution

Customer Service Representative

QVC Solutions
03.2019 - 07.2020
  • Assisted customers with order placement, payment processing, and product inquiries, ensuring seamless transactions and high satisfaction levels
  • Provided in-depth product knowledge, driving increased sales conversions and improved customer experience
  • Addressed and resolved customer complaints, strengthening brand loyalty and retention

Dispatcher

Suddenlink Communications
05.2018 - 02.2019
  • Coordinated scheduling and dispatching of field technicians, optimizing daily operations and reducing appointment backlogs
  • Communicated with customers to manage expectations and improve service efficiency
  • Supported troubleshooting efforts remotely, minimizing technician visit requirements

Education

High School Diploma - College Prep

South Central High School

Skills

  • Operating Systems: Windows
  • Operating Systems: macOS
  • Operating Systems: iOS
  • Troubleshooting and Technical Support
  • Customer Service and Client Relations
  • Network Configuration and Security
  • System Administration and IT Consulting
  • Help Desk and Remote Support
  • IT Training and Documentation
  • Device security
  • Remote support
  • FAQ development
  • Technical training
  • Team collaboration
  • Technical documentation
  • Problem solving
  • Conflict resolution
  • Cloud services
  • Cross-functional collaboration
  • Time management

Additional Information

Strong ability to adapt and learn new technologies quickly., Passionate about IT solutions and delivering exceptional technical support., Seeking opportunities to leverage technical expertise in a dynamic IT environment.

Timeline

iOS Technical Advisor

Transcom USA
07.2024 - Current

Gynecological & Physical Training Associate, Standardized Patient

East Carolina University
04.2023 - Current

Customer Service Representative

ROI CX Solutions
08.2022 - 03.2023

Customer Service Representative

Teleperformance
06.2020 - 12.2021

Customer Service Representative

QVC Solutions
03.2019 - 07.2020

Dispatcher

Suddenlink Communications
05.2018 - 02.2019

High School Diploma - College Prep

South Central High School

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Leonani Allbritton