ANASTASYIA DUNNING
Lake City,FL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IOS Technical Advisor
Kelly Connect
03.2024 - Current
- Maintained current knowledge of AppleCare policies, providing accurate information during customer interactions.
- Documented troubleshooting steps and resolutions, contributing to knowledge base resources for future reference.
- Collaborated with cross-functional teams to develop and implement iOS product improvements.
- Assisted users in navigating app store content, enabling them to locate relevant applications effectively.
Mobile Phlebotomist
Steady Hands Mobile Labs
03.2023 - 04.2024
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Identify the order of draw
- Performed over 350+ venipuncture
Engagement Specialist
Startek
09.2023 - 03.2024
- Excel in a rapid and complex work environment, prioritizing customer service excellence
- Manage multiple priorities effectively, delivering results-driven solutions
- Utilize various Microsoft Office products daily, including Outlook, Excel, Word, and Access.
Office Assistant
GC Therapy Options
04.2021 - 08.2023
- Performed diverse clerical/administrative tasks, including sorting and sending mail, maintaining office supplies, and organizing files
- Managed patient scheduling and coordinated preauthorization and authorization processes
- Handled insurance billing and claims, with experience in billing for insurances such as United Healthcare, Aetna, Sunshine Health, and Children's Medical Services
- Proficient in ICD-10
- Participated in team meetings to plan patient care and adjust workflows to meet deadlines and patient needs.
Correctional Officer
Core Civic
03.2020 - 03.2021
- Supervised inmate activities and ensured compliance with security and safety standards
- Reported on inmate conduct and provided escort and transportation services as required.
Education
Associate Degree in Criminal Justice -
Florida Gateway College
01.2019
Skills
- Memory Management
- Innovation and Creativity
- Venipuncture
- Order of draw
- Patient Care
Personal Information
Title: ADMINISTRATIVE PROFESSIONAL
Volunteer Experience
Department of Veterans Affairs, 01/01/15, 12/31/17, Greeted patients and escorted veterans to appointments, providing assistance as needed., Performed administrative duties for the Chief of Volunteer Services., Received a Bronze Presidential Award for Assisting Veterans of Foreign Wars.
Certification
- PT - Phlebotomy Technician
- Basic Life Support
Timeline
IOS Technical Advisor
Kelly Connect
03.2024 - Current
Engagement Specialist
Startek
09.2023 - 03.2024
Mobile Phlebotomist
Steady Hands Mobile Labs
03.2023 - 04.2024
Office Assistant
GC Therapy Options
04.2021 - 08.2023
Correctional Officer
Core Civic
03.2020 - 03.2021
Associate Degree in Criminal Justice -
Florida Gateway College