Micheala Patterson
WARREN
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
IOS Technical Advisor
APPLE
Remote
02.2021 - 04.2025
- Multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment.
- Effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual custom.
- Support customers via phone, e-mail and/or chat.
- Research and grasp technical information across multiple tools while talking with customers.
ESCROW AUDITOR
QUICKEN LOANS
DETROIT
10.2019 - 02.2021
- Ensures all loan documents are properly executed.
- Conducts reviews and audits of loan closing packages and materials.
- Determine compliance with requirements, contracts, laws, rules, regulations, policies, and procedures.
CUSTOMER SERVICE ASSOCIATE
AMAZON
04.2015 - 10.2019
- Answer inbound/incoming customer calls, listening to their concerns and solving.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Provide excellent service and attention to customers through phone conversation.
- Discuss customers account, while answering questions on orders placed through amazon.com.
- Assisted with self-service by helping the customer navigate on the website.
Education
Associates Degree - Business Administration
Wayne County Community College
Detroit, MI05-2027
High School Diploma -
Michigan Collegiate High School
Warren, MI01.2015
Skills
- Customer Service-Oriented
- Multitasking & Prioritizing
- De-escalation Techniques
- Data Entry and Database Software
- Skilled Collaborator
- Critical Thinking
- Computer & Software Skills
- Verbal & Written Communication
- Time Management
- Research and Data Analysis
- Efficient and Detail-Oriented
- Documentation and Reporting
- Zendesk
- Analytical Thinking
- Market Evaluation
- Computer Diagnostics
- Troubleshooting Network Issues
- Issue and Resolution Tracking
- Error Detection
- Financial Assistance
- iOS
- Software system maintenance
- Resourcefulness
- Understanding customer needs
Timeline
IOS Technical Advisor
APPLE
02.2021 - 04.2025
ESCROW AUDITOR
QUICKEN LOANS
10.2019 - 02.2021
CUSTOMER SERVICE ASSOCIATE
AMAZON
04.2015 - 10.2019
Associates Degree - Business Administration
Wayne County Community College
High School Diploma -
Michigan Collegiate High School
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