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Dynamic professional with extensive experience at Kelly Services as an iOS Technical Advisor, excelling in crisis management and analytical thinking. Proven ability to resolve complex technical issues and enhance client satisfaction through effective communication and support. Skilled in data analysis, ensuring optimal performance and user experience in technology-driven environments.

Dynamic iOS Technical Advisor at Transcom USA with a strong background in troubleshooting and technical support for Apple mobile technologies. Notable achievements include enhancing customer satisfaction through effective problem resolution and cross-functional collaboration. Core competencies encompass device security, client relations, and delivering proactive education to improve user experience and retention. Committed to optimizing technical training and documentation to elevate team performance.

Dependable professional with several years of customer-facing helpdesk and technical experience in a remote setting, excelling in customer engagement and project management.
Proven history of exceeding metrics for quality, accuracy, and satisfaction.
Proficient in technical writing and data analysis, driven to constantly enhance experience and service quality.
Able to successfully assist end users with complex technical issues in an ever-evolving technological landscape.

Ambitious and highly motivated with several years of work from home call center experience, including health care, concierge, appointment scheduling, pharmacy benefits, entry level sales, retail customer support and technical support. Familiar with most Microsoft and Google applications along with various customer management systems including Avaya, Twilio, Five9, Zendesk, Ringcentral, Intercom, Amazon Connect and Hubspot.

Larocco Porch

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iOS Technical Advisor

IT Technical Support Specialist

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Bachelor of Science -

Associate of Arts - Business Administration

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iOS Technical Advisor

IT Technical Support Specialist

Bachelor of Science -

Associate of Arts - Business Administration

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