Connor Young
Walnut,IL
Summary
Dependable professional with several years of customer-facing helpdesk and technical experience in a remote setting, excelling in customer engagement and project management.
Proven history of exceeding metrics for quality, accuracy, and satisfaction.
Proficient in technical writing and data analysis, driven to constantly enhance experience and service quality.
Able to successfully assist end users with complex technical issues in an ever-evolving technological landscape.
Overview
4
4
years of professional experience
Work History
Mac/iOS Technical Support Advisor Level 2
Kelly Connect
03.2023 - 03.2025
- Provide advanced technical support and assistance for Mac and iOS devices, as well as other Apple-branded devices via chat and email.
- Consistently meet or exceed performance metrics, enhancing user experience, and service quality.
- Utilize technical skills, training, and knowledge bases to troubleshoot complex issues, maintain accurate documentation, and ensure system efficiency.
- Collaborate with team members to implement solutions, driving continuous improvement.
- Adapt quickly to evolving technologies, contributing to excellence.
Admissions Counselor
Concentrix
03.2021 - 02.2023
- Guided prospective students and parents with any admissions issues, boosting enrollment, and keeping them informed of the next steps.
- Advised applicants and resolved queries efficiently, fostering a supportive and personalized process.
- Collaborated with other departments and teams, improving application review speed, accuracy, and attention to detail.
- Demonstrated commitment to learning and punctuality while collaborating with diverse types of people to achieve common goals.
Education
Mac+ Tech Support Certification
Apple
01-2023
High School Diploma -
Apple Valley High School
Apple Valley, CA01-2007
Skills
- Mac support
- iOS support
- Technical support
- Data analysis
- Problem solving
- Written communication
- Information security
- Customer engagement
- Effective communication
- Technical troubleshooting
Timeline
Mac/iOS Technical Support Advisor Level 2
Kelly Connect
03.2023 - 03.2025
Admissions Counselor
Concentrix
03.2021 - 02.2023
Mac+ Tech Support Certification
Apple
High School Diploma -
Apple Valley High School
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