Summary
Overview
Work History
Education
Skills
Timeline
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Linda Busby

Brigham City,UT

Summary

Dedicated professional tech advisor with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Mac+ IOS Tier 1 Advisor

Teleperformance
Salt Lake, UT
08.2021 - Current
  • Helped streamline repair processes and update procedures for support action consistency.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Warehouse Supervisor

Quality Control Specialists
Brigham City, UT
08.2020 - 08.2021
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Operated warehouse material handling equipment correctly to move loads.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised shipping and handling operations.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Supervised warehouse operations by managing employees during shifts.
  • Used warehouse management software to reconcile daily inventory.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Started up and shut down processing equipment.
  • Performed troubleshooting to resolve issues with equipment, devices and products.

Packout Operator

Quality Control Specialist
Brigham City, United States
09.2018 - 08.2020
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Recorded production errors, accidents and discarded pieces for supervisor review.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Operated trucks, forklifts and other industrial vehicles to transport equipment and products.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Conducted inspection of in-process or finished product.
  • Loaded, unloaded and transported heavy materials to designated warehouse locations.
  • Performed quality checks to identify finish discrepancies.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Performed inspections and routine maintenance on equipment.
  • Initiated and documented preliminary investigations according to specific guidelines.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Drafted reports detailing machine production outputs and material quantities.

Education

High School Diploma -

Canon City High School
Canon City, CO
09.1976 - 06.1979

Skills

Mac systems

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Timeline

Mac+ IOS Tier 1 Advisor

Teleperformance
08.2021 - Current

Warehouse Supervisor

Quality Control Specialists
08.2020 - 08.2021

Packout Operator

Quality Control Specialist
09.2018 - 08.2020

High School Diploma -

Canon City High School
09.1976 - 06.1979

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Linda Busby