Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Omaya Izobo

Westland,US

Summary

Astute Applecare advisor with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

12
12
years of professional experience

Work History

T1 Mac+ Advisor

Apple Inc.
08.2017 - Current
  • Career Experience with the Hardware Testing Engineer Project Specialist Team
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Technical help for customers with ; iPhone, iPod, iPads, as well Mac computers, Airport devices and Apple TV
  • Software Support for Mac OS X 10.10 Yosemite- Mac OS 13 Ventura
  • Worked with payment accounts clarifying purchases for customers.
  • Facilitated meetings in Zoom and Webex.
  • Have worked from home for 6 years.
  • Utilized Software to appropriately document transactions and pertinent interactions.

Service Tech

Adecco Inc.
11.2016 - 08.2017
  • Warehouse stocking, cleaning, and managing
  • Transported sensitive hospital equipment such as beds and wound cleaning products
  • Setup Beds and products at multiple facilities.
  • Managed time and shipments working alone.

Case Packer

B.A.S.F. Chemical
03.2016 - 09.2016
  • Used forklift to gather, stock, and ship glue products
  • Provided maintenance on glue making machines

Merchandiser

Dr Pepper Snapple Group
04.2015 - 10.2015
  • Designed displays to make store experience interactive and engaging.
  • Arranged items in favorable positions and areas of store for optimal sales.

Technical Team Manager

Apple Inc/Kelly Services Inc
10.2012 - 12.2014
  • Participated in IQT training
  • Setup repair and provide technical support for Apple iOS devices,
  • General Key Performance Indicators favorable as well.
  • Trained new advisors in the iOS role
  • Managed teams including giving meetings
  • Led employee through effective communication, coaching, training and development.

Education

Associate of Applied Science - Information Technology And Networking

DeVry University
Villa Park, IL
02.2023

Trade - Nursing

Greater Horizons Training Institute
Detroit, MI
04.2012

Associate of Business Administration - Business

Wayne County Community College
Romulus, MI

High School Diploma - Business

Gabriel Richard High School
Detroit, MI
2010

Skills

  • Mac Systems
  • Software diagnosis
  • Customer service expert
  • Application support
  • Critical Thinking
  • Excellent Communication
  • Technical issues analysis
  • Desktop support

Accomplishments

  • Inducted as a member of The National Society of Leadership and Success.
  • Graduated with High Honors in Information Technology Essentials, and Associate of Applied Science in Information Technology and Networking.
  • Became an Technical Trainer then, Technical Team Manager within in 9 months on the Kelly-Apple at Home project
  • Worked on numerous Projects for Apple inc, including the Battery Replacement Team
  • Able to Use Microsoft Office Suite and Mac iWork.

Timeline

T1 Mac+ Advisor

Apple Inc.
08.2017 - Current

Service Tech

Adecco Inc.
11.2016 - 08.2017

Case Packer

B.A.S.F. Chemical
03.2016 - 09.2016

Merchandiser

Dr Pepper Snapple Group
04.2015 - 10.2015

Technical Team Manager

Apple Inc/Kelly Services Inc
10.2012 - 12.2014

Associate of Applied Science - Information Technology And Networking

DeVry University

Trade - Nursing

Greater Horizons Training Institute

Associate of Business Administration - Business

Wayne County Community College

High School Diploma - Business

Gabriel Richard High School

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Omaya Izobo