Dasia West
Westland,MI
Summary
Dynamic professional with a proven track record at Sephora, enhancing customer satisfaction and boosting sales through expert beauty consultations and trend awareness. Excelled in client relationship building and product knowledge, contributing to team goals with strong collaboration and multitasking skills. Achieved significant sales increases by applying targeted skincare and makeup application techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
10.2022 - Current
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Shift Lead Manager
McDonald's
11.2015 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Set overall vision and provided team leadership.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Beauty Advisor
Sephora at Kohl's
09.2021 - 11.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Sales Associate
TJ Maxxx
08.2017 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Esthetician Certification - Esthetics
Lesperit Academy
Canton, MI06.2022
Bachelor of Arts - Fashion Design
Wayne State University
Detroit, MI05.2021
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Customer Engagement
- Sales expertise
- Client Relationship Building
- Products knowledge
- Brand Awareness
- Beauty Trends
- Skincare consultation
- Makeup Application
Certification
- Esthetician License - 10 months
Languages
Spanish
Limited Working
Timeline
Beauty Advisor
Sephora
10.2022 - Current
Beauty Advisor
Sephora at Kohl's
09.2021 - 11.2022
Sales Associate
TJ Maxxx
08.2017 - 09.2021
Shift Lead Manager
McDonald's
11.2015 - Current
Esthetician Certification - Esthetics
Lesperit Academy
Bachelor of Arts - Fashion Design
Wayne State University
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