Brianna Melhado
Dedicated customer service representative with proven problem-solving skills and a friendly demeanor. Expertise in handling inquiries and complaints while maintaining high performance standards. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work History
WFH
2 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Representative
1 Year 1 Month- Answering customer questions by phone, email, chat, or in person
- Providing accurate information about products, services, prices, and policies
- Handling customer complaints professionally and resolving problems
- Processing orders, returns, refunds, exchanges, or account updates
- Maintaining accurate customer records and documenting interactions
- Escalating complex issues to supervisors or appropriate departments
- Following up with customers to ensure issues are resolved
- Meeting customer service and performance goals
- Maintaining a friendly, professional attitude
- Protecting confidential customer information
- Working with other departments to resolve customer concerns
- Identifying customer needs and recommending appropriate products or services
- Following company procedures and service standards.
Education
Associate of Applied Science - Sonography
Associate of Science - Mental Health
High School Diploma
Skills
Accomplishments
I am a motivated and dedicated healthcare professional who has successfully graduated from Dental Assistant School and Mental Health Technician School. I am CPR certified and have developed strong skills in patient care, communication, and maintaining a professional healthcare environment. I am also currently pursuing my education in Sonography to further expand my knowledge and career opportunities in the healthcare field.
Certification
•CPR
• Dental assistant diploma
• mental health technician diploma