Tyiana Walker
1628 Weyland Drive ,TX
Summary
Dynamic professional with a friendly demeanor and a proven track record at Navigant, excelling in customer service and problem-solving. Adept at enhancing team collaboration and improving service delivery, I effectively utilized CRM software to streamline processes, ensuring high customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
WFH
Navigant
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
WFH-customer Service Representative
Navigant
03.2024 - Current
- Assisted customers in resolving inquiries and issues through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up on requests.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Executed daily administrative tasks, maintaining accurate records of customer feedback and service trends.
Shift Leader
Marcos
Saginaw, TX
01.2020 - 02.2024
- Supervised daily operations to ensure team efficiency and customer satisfaction.
- Trained new staff on operational procedures and best practices.
- Managed inventory levels, reducing waste through effective stock rotation.
- Implemented scheduling adjustments to optimize labor costs and productivity.
Education
No Degree - Cosmetology
Lexie Academy
Saginaw, TXHigh School Diploma -
Everman Academy
Fort Worth, TX12-2019
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
WFH-customer Service Representative
Navigant
03.2024 - Current
Shift Leader
Marcos
01.2020 - 02.2024
WFH
Navigant
No Degree - Cosmetology
Lexie Academy
High School Diploma -
Everman Academy