Gayzelle B. Chavis

• Handle inbound calls to respond to customer inquiries, address complaints and deliver prompt support related to products and services while maintaining HIPAA compliance. Resolve customer concerns efficiently by applying critical thinking and following established procedures to ensure high satisfaction. Develop and maintain positive customer relationships by building rapport, ensuing a seamless and engaging service experience for the customer. Accurately record all customer interactions, feedback, and outcomes in accordance with company and client policies. Comply with all procedural guidelines and standards for customer service, data handling and reporting.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

• Maintained required quality/accuracy/efficiency consistently for all the projects assigned. Read the valid documents and verified the member information considering all possibilities and identifying and merging documents when necessary. Retrieved charts, highlighted the diagnosis, and identified the correct page type according to the procedure. Edited respective error reports on a priority basis; understanding the feedback and making sure the errors were not repeated. Made sure the documents were attached to the appropriate patient chart and attached to the correct document pool for further processing.
• Achieved 100% productivity daily target for all the projects assigned.
• Conducted quality inspections on medical records to ensure compliance with industry standards.
• Identified discrepancies in documentation and collaborated with teams for timely resolution.
• Implemented standardized procedures to enhance accuracy of quality control processes.
• Managed supplier relationships to ensure consistent delivery of high-quality raw materials, contributing to overall product excellence.
• Developed and executed comprehensive risk management plans, proactively addressing potential quality concerns before they could impact the business.
• Championed process improvements initiatives that led to reduced waste and increased operational efficiency within the department.

• Used advanced medical terminology skills. Served as an excellent typist.
• Transcribed dictation: typed letters, reports, discharge summaries, clinic notes reports and records ensuring grammatical accuracy, conformance with established governmental and medical established procedures and factual correctness.
• 100% typing accuracy and turnaround time.
• 100% completion of notes due in a 24-hr. period.
• Transcribed medical reports with high accuracy using advanced transcription software.
• Reviewed and edited transcripts for completeness and adherence to formatting standards.
• Collaborated with healthcare professionals to clarify terminology and improve report quality.
• Maintained patient confidentiality while handling sensitive medical information.

• Transcribed dictation that included letters, clinic notes, and discharge summaries ensuring grammatical accuracy, conformance with established procedures, and factual correctness. Radiology and Pathology transcription. Retrieved medical records for patient appointments. Completed compilation of medical record charts. Scheduled appointments and meetings for the doctors and medical staff. Scheduled all patient appointments, admissions, and referral appointments. Screened phone calls and routed them to the appropriate staff. Served as liaison with internal and external hospitals and doctors’ offices. Made proper medical referrals as necessary. Strong attention to detail. Prepared materials and made arrangements for conferences and travel. Prepared documents for the supervisor's use in meetings. Ordered office supplies. Performed other related duties as needed.
• 99.0% typing accuracy and turnaround time.
• 100% completion of daily patient appointments.
• 100% completion of medical record retrieval for clinic appointments

Provided general administrative support to the HIV project team, including scheduling meetings, managing correspondence, and organizing project documentation. Assisted with the planning, organization, and coordination of project activities, ensured tasks were completed on time and within scope. Maintained project records, including updated and archived documents, and ensured compliance with relevant procedures and guidelines. Organized and maintained digital and physical records, and ensured easy retrieval of information. Adhered to data security protocols and confidentiality policies. Created reports and summaries based on stored data. Communicated with team members and supervisors about data-related issues and updates. Handled paper documents, scanned, and organized files. Conducted regular quality control checks to ensure data integrity and accuracy. Strong organizational and time management skills to manage multiple tasks and deadlines. Entered data from various sources (paper documents, electronic files, etc.) into designated systems. Reviewed data for accuracy and completeness, corrected errors, and resolved discrepancies.