Coire Redlawsk
Gibsonton
Summary
Dynamic Licensed Health Insurance Agent with expertise in Medicare and policy analysis at Results-CX. Proven track record in enhancing client satisfaction through effective objection handling and enrollment processing. Skilled in building trust with clients while delivering tailored insurance solutions, ensuring compliance with HIPAA regulations and optimizing service delivery.
Overview
16
16
years of professional experience
Work History
Licensed Health Insurance Agent
Results-CX
07.2025 - Current
- Educated clients on health insurance options and coverage details.
- Assisted in processing applications and managing client records efficiently.
- Resolved customer inquiries and issues related to policy benefits and claims.
- Collaborated with team members to enhance service delivery standards.
Licensed Insurance Agent
Unified Health Services
04.2025 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Educated clients on insurance products, ensuring informed decision-making and optimal coverage options.
- Processed policy applications accurately, maintaining compliance with industry regulations and company standards.
- Conducted thorough needs assessments to tailor insurance solutions for diverse client profiles.
Infant Teacher
The Learning Experience
02.2025 - 04.2025
- Developed and implemented engaging lesson plans for infants to foster cognitive and emotional growth.
- Monitored developmental milestones and provided individualized support to each child's learning journey.
- Collaborated with parents to communicate progress and address concerns regarding children's development.
- Created a safe, nurturing environment that promoted positive social interactions among infants.
Licensed Insurance Agent
Go Health
03.2024 - 01.2025
- Collaborated with team members to streamline operational workflows and enhance service delivery efficiency.
- Managed client documentation, ensuring accuracy and confidentiality of sensitive information at all times.
- Developed training materials for new agents, enhancing onboarding processes and knowledge retention.
- Reviewed client accounts regularly to identify opportunities for policy adjustments or additional coverage needs.
Licensed Insurance Agent
TTEC
08.2022 - 03.2024
- Assisted clients in understanding and selecting suitable insurance plans.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Server
Lazy Gator
01.2022 - 06.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Trained new staff on menu offerings and service standards, fostering a collaborative team environment.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
Before and After School Care Assistant
SLAM! Apollo Beach
08.2021 - 01.2022
- Create a safe and educational environment for children
- Communicate daily with management and parents
Warehouse Associate
Amazon
07.2021 - 11.2021
- Assisted in unloading shipments and verifying accuracy of received goods.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to streamline order picking process.
- Conducted regular inventory checks to support stock management efforts.
- Followed safety protocols during material handling to minimize workplace accidents.
Customer Service Representative/Sales
Bisk Education
01.2020 - 04.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers through purchasing decisions.
- Documented customer interactions in CRM systems for accurate record-keeping.
- Handled escalated complaints, ensuring satisfactory resolutions for customers.
Warehouse Associate
Amazon
06.2015 - 11.2019
- Assisted in implementing process improvements that enhanced operational efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Trained new employees on warehouse procedures and equipment usage.
- Consistently lifted materials weighing as much as 20 pounds.
Infant Teacher
A Readiness Learning Academy
08.2009 - 06.2015
- Developed and implemented age-appropriate curriculum for infants, fostering cognitive and social development.
- Created engaging lesson plans that promote sensory exploration and physical activity among infants.
- Collaborated with parents to provide updates on child development and address concerns effectively.
- Mentored junior staff in best practices for infant care and early childhood education methodologies.
Education
High School Diploma -
East Bay High Scool
Gibsonton, FL07.2008
Skills
- Policy analysis
- Building rapport
- Medicare expertise
- Enrollment processing
- Goal oriented
- HIPAA
- Objection handling
- Answering questions and ensuring customer knowledge
- Gaining trust of clients and leadership
Timeline
Licensed Health Insurance Agent
Results-CX
07.2025 - Current
Licensed Insurance Agent
Unified Health Services
04.2025 - 07.2025
Infant Teacher
The Learning Experience
02.2025 - 04.2025
Licensed Insurance Agent
Go Health
03.2024 - 01.2025
Licensed Insurance Agent
TTEC
08.2022 - 03.2024
Server
Lazy Gator
01.2022 - 06.2022
Before and After School Care Assistant
SLAM! Apollo Beach
08.2021 - 01.2022
Warehouse Associate
Amazon
07.2021 - 11.2021
Customer Service Representative/Sales
Bisk Education
01.2020 - 04.2021
Warehouse Associate
Amazon
06.2015 - 11.2019
Infant Teacher
A Readiness Learning Academy
08.2009 - 06.2015
High School Diploma -
East Bay High Scool