BRIANNA MENCHACA
Pomona,CA
Summary
Results-driven leader with supervisory experience in fast-paced environments. Skilled in team leadership, enhancing customer service, driving sales, and managing store operations. Known for effective communication and the ability to prioritize tasks to maintain a productive workplace.
Overview
1
1
Language
2
2
years of professional experience
Work History
Shift Supervisor
Pink Victoria's Secret
Ontario, CA
09.2024 - Current
- Lead and support sales associates during daily store operations, ensuring an exceptional customer experience and achievement of sales goals.
- Supervise team members during assigned shifts, providing direction, coaching, and support to maintain productivity and service standards.
- Assist management with opening and closing procedures, including cash handling, register reconciliation, and securing the store.
- Monitor sales performance and communicate daily priorities, promotions, and company initiatives to team members.
- Train and mentor new associates on customer service, product knowledge, sales techniques, and company policies.
- Resolve customer concerns professionally while maintaining a positive and welcoming shopping environment.
- Assist with inventory management, shipment processing, replenishment, merchandising, and maintaining organized sales-floor standards.
- Help execute visual merchandising and promotional updates according to company guidelines.
- Demonstrate strong leadership and decision-making skills in a high-volume, fast-paced retail environment.
- Collaborate with store leadership to support operational goals, employee engagement, and overall store performance.
Education
High School Diploma -
Diamond Ranch High School
Pomona05-2024
General Studies
California State University, Fullerton
Fullerton, CA01-2028
Skills
- Sales & Performance
- Customer Service
- Team Leadership & Supervision
- Training and coaching
- Store Operations
- Inventory Management
- Problem Solving
- Time management
- Multitasking
- Dependability & Professionalism
- Conflict Resolution
- Work ethic
- Employee training
- Workplace safety
ADDITIONAL QUALIFICATIONS
- Experienced working effectively in high-volume, customer-facing environments.
- Demonstrated ability to lead teams and make decisions independently.
- Strong interpersonal and communication skills.
- Adaptable, dependable, and quick to learn new systems and procedures.
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Pink Victoria's Secret
09.2024 - Current
High School Diploma -
Diamond Ranch High School
General Studies
California State University, Fullerton