Katie Bisser
Fredericksburg,VA
Summary
Results-driven retail leader with 10+ years of progressive experience at Harbor Freight Tools, managing high-volume operations and leading teams to exceed performance goals. Proven track record overseeing a $6M business, reducing shrink, and delivering strong financial results. Recognized as a Silver Hammer Award winner for outstanding performance. Seeking to transition into banking, bringing strengths in operations management, risk control, customer service, and team leadership.
Overview
12
12
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
Stafford, VA
01.2017 - Current
- Assisted customers in selecting appropriate tools for projects. Supported team members in maintaining inventory accuracy. Helped organize tools and equipment for efficient access.
- Assisted in project coordination and execution from January 2016 to present. Supported team members in achieving project milestones. Contributed to maintaining project timelines and deliverables.
- Directed operations for $6M annual revenue, ensuring efficient resource allocation and strategic growth.
- Oversaw store operations to ensure profitability, compliance, and operational excellence.
- Led and developed a high-performing team of 12 professionals.
- Facilitated employee performance engagement initiatives to enhance retention rates.
- Achieved recognition through Silver Hammer Award for outstanding contributions to project success.
- Recognized for exemplary leadership and team management skills.
- Analyzed and interpreted results to inform strategic decision-making.
- Achieved consistent quarterly performance benchmarks through strategic planning and execution.
- Implemented bonus structures aligned with sales operational and financial metrics.
- Minimized shrink percentage through effective inventory management strategies.
- Executed inventory control audits to enhance accuracy and reduce discrepancies.
- Managed cash handling processes, ensuring accurate deposits and financial accountability.
- Implemented point-of-sale and inventory management systems to enhance operational efficiency.
- Assisted in tracking performance metrics to manage stock levels effectively. Supported decision-making processes through data analysis. Helped maintain organized inventory systems.
Logistics Manager
Harbor Freight Tools USA
Richmond, VA
09.2015 - 02.2017
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Coordinated transportation logistics to ensure timely delivery of products to retail locations.
- Implemented safety protocols, resulting in improved compliance and reduced workplace incidents.
- Analyzed supply chain data to optimize routing and improve operational efficiency.
Logistics Supervisor
Harbor Freight Tools USA
Fredericksburg, VA
05.2014 - 09.2015
- Assisted customers in selecting appropriate tools for projects. Supported team members in maintaining inventory accuracy. Helped organize tools and equipment for efficient access.
- Assisted in project coordination and execution from January 2016 to present. Supported team members in achieving project milestones. Contributed to maintaining project timelines and deliverables.
- Directed operations for $6M annual revenue, ensuring efficient resource allocation and strategic growth.
- Oversaw store operations to ensure profitability, compliance, and operational excellence.
- Led and developed a high-performing team of 12 professionals.
- Facilitated employee performance engagement initiatives to enhance retention rates.
- Achieved recognition through Silver Hammer Award for outstanding contributions to project success.
- Recognized for exemplary leadership and team management skills.
- Analyzed and interpreted results to inform strategic decision-making.
- Achieved consistent quarterly performance benchmarks through strategic planning and execution.
- Implemented bonus structures aligned with sales operational and financial metrics.
- Minimized shrink percentage through effective inventory management strategies.
- Executed inventory control audits to enhance accuracy and reduce discrepancies.
- Managed cash handling processes, ensuring accurate deposits and financial accountability.
- Implemented point-of-sale and inventory management systems to enhance operational efficiency.
- Assisted in tracking performance metrics to manage stock levels effectively. Supported decision-making processes through data analysis. Helped maintain organized inventory systems.
Education
Business
Germanna Community College
Locust Dale, VASkills
Financial & Cash Handling
Customer Service & Relationship Manage
Sales & Performance
Leadership & Team Management
Operations & Compliance
Attention to Detail & Risk Management
Timeline
Store Manager
Harbor Freight Tools USA
01.2017 - Current
Logistics Manager
Harbor Freight Tools USA
09.2015 - 02.2017
Logistics Supervisor
Harbor Freight Tools USA
05.2014 - 09.2015
Business
Germanna Community College