Brianna Miller
Phillips
Summary
Dedicated healthcare professional with experience in respiratory therapy assistance and nursing assistance. Known for effective communication and problem-solving skills, contributing to high-quality patient care and safety compliance in fast-paced environments. A strong willingness to learn and gain new responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Respiratory Therapist Assistant
Central Maine Medical Center
Lewiston, ME
06.2026 - Current
- Maintained and calibrated respiratory equipment for optimal performance.
- Trained new staff on equipment usage and safety protocols.
- Reduced risks of infection transmission through strict adherence to infection control procedures while handling respiratory equipment and performing treatments.
- Contributed to efficient patient care by setting up, calibrating, and maintaining respiratory therapy equipment.
Certified Nursing Assistant
MAS Medical Staffing
Lewiston, ME
07.2021 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for compliance.
- Trained new staff on best practices in patient care and safety protocols.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment..
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Provided personal care such as toileting, bathing, grooming, dressing, and feeding.
Consumer Loan Service Representative
TD Bank NA
Auburn, ME
03.2020 - 07.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed loan applications, ensuring compliance with regulatory guidelines and internal policies.
- Facilitated communication between clients and underwriting teams to expedite loan processing.
- Monitored loan documentation accuracy, identifying discrepancies and implementing corrective measures.
- Maintained high levels of confidentiality when handling sensitive client data, ensuring adherence to privacy regulations and ethical standards within the industry.
Banking Specialist
TD Bank NA
Auburn, ME
04.2019 - 03.2020
- Monitored transactions for compliance with regulatory requirements, mitigating risk exposure for the bank.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Opened new accounts and made changes to existing accounts.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
Retail Wireless Consultant
US Cellular
Winthrop, ME
02.2018 - 03.2019
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
- Managed cash register transactions accurately, ensuring timely reconciliation of daily sales reports.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Science - Respiratory Therapy
Kennebec Valley Community College
Fairfield, ME05.2028
High School Diploma -
Winthrop High School
Winthrop, ME06.2017
Skills
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Vital signs
- Active listening
- Infection control
- Effective communication
- CPR certification
- Task prioritization
- HIPAA compliance
- Equipment Maintenance and Calibration
Certification
- CNA - Certified Nurse Assistant
- BLS/CPR Certified
Care Giver of the Year - Maine Home Hope and Hospice Alliance 2022
Nominated and Awared Care Giver of the Year in 2022 for exceptional patient care as an in-home Certified Nursing Assistant. Recognized for making patients final moments comfortable,peaceful, ensuring they were able to do the things they enjoyed most while on hospice care.
Timeline
Respiratory Therapist Assistant
Central Maine Medical Center
06.2026 - Current
Certified Nursing Assistant
MAS Medical Staffing
07.2021 - Current
Consumer Loan Service Representative
TD Bank NA
03.2020 - 07.2021
Banking Specialist
TD Bank NA
04.2019 - 03.2020
Retail Wireless Consultant
US Cellular
02.2018 - 03.2019
Associate of Science - Respiratory Therapy
Kennebec Valley Community College
High School Diploma -
Winthrop High School