Brianna Moore

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Monitored product standards and quality-control programs.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Fixed identified issues to increase productivity and boost workflows.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Addressed non-conformance issues, pausing production to correct errors.

▪ Improved office workflow and optimized project outcomes by acquiring and organizing essential information, creating and maintaining relevant documents, and entering all project management data into computer systems.

▪ Delivered world-class customer service by prioritizing and managing competing priorities and multiple clients' needs, and escalating situations for additional support.

▪ Enhanced company productivity and organizational efficiency by managing seamless office communications, directing inquiries to appropriate staff, and ensuring total policy compliance through evaluation of internal rules and regulations.

• Counted money in drawers at beginning and end of each shift.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered product questions using knowledge of sales and store promotions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Utilized POS system to handle customer cash and credit card transactions.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Maintained awareness of surroundings and secured cash to minimize loss potential.

• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Helped team meet regulatory requirements by coordinating documentation and filings.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
• Set up equipment, organized inventory and maintained facilities.
• Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
• Gathered and organized information for research purposes.