Brianna Moore
Raeford,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Floater Teacher
Caterpillar Learning Academy
05.2024 - 04.2025
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Exercised great adaptability in transitioning between assigned classrooms.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
Assistant Teacher
Kindercare
05.2021 - 10.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Customer Service Representative
Battle Transportation
06.2018 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Kroger
10.2017 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC05-2021
Skills
- Parent-teacher communication
- Instructional strategies
- Early childhood education
- Project-based learning
- Fast food customer service
- Attentive customer service
Timeline
Floater Teacher
Caterpillar Learning Academy
05.2024 - 04.2025
Assistant Teacher
Kindercare
05.2021 - 10.2022
Customer Service Representative
Battle Transportation
06.2018 - 03.2020
Customer Service Cashier
Kroger
10.2017 - 08.2018
Bachelor of Science - Psychology
North Carolina Central University
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