Kali Menéndez
Charlotte,NC
Summary
Energetic professional enthusiastic about promoting learning with hands-on activities, class lesson plans and individualized support. Polished in monitoring students while enforcing classroom and school rules. Respectful and friendly collaborator commended for encouraging understanding and acceptance of differences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floater Teacher
Everbrook Academy
Fort Mill, SC
02.2024 - Current
- Contributes to the learning process of children by teaching them essential concepts such as colors, letters, numbers, and shapes.
- Encourages social interactions between children and improving their self-esteem.
- Engages in creative methods of learning, such as arts and crafts, supervised play, and storytelling.
- Communicated with lead teachers of several classrooms to maintain required adult to child ratios.
- Supervised children by continually remaining within sight and sound.
Lead Toddler Teacher
The Youth Academy
Clarksville, TN
06.2023 - 12.2023
- Educated children about fundamental concepts, such as colors, letters, numbers, and shapes.
- Encouraged social interactions between children and improving their self-esteem.
- Engaged in creative methods of learning, such as arts and crafts, supervised play, and storytelling.
Front Desk Receptionist
James Shelley State Farm
Clarksville, TN
02.2023 - 04.2023
- Answer and route calls efficiently, handle required documents to send to customers, attention to detail, provide outstanding customer service in person and over the phone, scan documents and enter into State farm system, de-escalate/escalate when needed, maintain quick communications with customers via email/text messaging system.
Front Desk Receptionist
Dan Flynn State Farm
Clearwater, FL
07.2022 - 12.2022
- Answer and route calls efficiently, handle required documents to send to customers, attention to detail, provide outstanding customer service in person and over the phone, scan documents and enter into State farm system, de-escalate/escalate when needed, maintain quick communications with customers via email/text messaging system.
Legal Secretary
Law offices of Walter B Shurden
Clearwater, FL
11.2021 - 06.2022
- Office tasks including but not limited to scanning, printing, copying and binding
- Greeting clients and visitors and answering visitor inquires
- Answering and routing incoming calls on a multi-line telephone system
- Scheduling and routing clients
- Maintaining the waiting area, lobby, conference room, and other public areas
- Booking meetings and follow up with clients regarding appointments
- Handling money and legal documents
- Preparing letters and forwarding mailings to clients and facilities daily.
Customer Service Representative
United Health Group Group
Tampa, FL
03.2021 - 10.2021
- Check potential eligibility for united healthcare members to be enrolled into money saving programs such as the Medicare savings program, Medicaid, and medicare part D
- Handle sensitive information ie
- Amount of social security income and social security numbers
- Assist members with finding local money saving programs.
Customer Service Representative
Transamerica Life Insurance Company
Saint Petersburg, FL
02.2020 - 08.2020
- Answer inbound calls, escalate when necessary, provide excellent customer service
- Listen attentively and provide for customer
- Send out necessary forms when applicable and create work when needed
- Be sensitive and supportive to elderly and family of passed loved ones.
Legal Assistant
Boss Law Office
Saint Petersburg, FL
09.2019 - 10.2019
- Conduct scheduled consultations with potential clients via telephone, decide whether client has a worthy case or not, make notes based on conversation with client, possess good listening skills to detect important information, rate client's case (1, 3, or 5), convert clients information into a spreadsheet using Microsoft Excel, respond to text messages from clients using online database called Law Ruler, and assist attorneys and paralegals as needed.
Customer Service Representative
The Office Gurus
Saint Petersburg, FL
01.2019 - 05.2019
- Take inbound/outbound calls to determine interest of homeowners selling their homes
- Using an autodial system, known as 5nine, use an online portal to capture information from potential customers and then transfer to one of the real estate agents to pursue the opportunity.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Administrative Assistant
Home Performance Alliance
Saint Petersburg, FL
08.2018 - 01.2019
- Organize files in boxes, scan what's needed from files, organize digital file copies and upload them into the online database.
- Greeted visitors and provided general information about the company.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
HIGH SCHOOL DIPLOMA -
SEMINOLE HIGH SCHOOL
06.2018
Skills
- Microsoft Outlook
- Microsoft Office Suite
- EHR Systems
- Student Records Management
- Instructional Strategies
- Project-based Learning
- Early Childhood Education
- Creative Problem-solving Skills
- Art and Music Integration
- Parent-Teacher Communication
- Scheduling
- Good Communicator
- Avid Listener
- Billing
- Quick Learner
- Parent-Teacher Communication
- Committed to Continuous Improvement
- Documentation Review
- Positive Attitude
Certification
Florida 4-40 Customer Service Representative License, 08/01/22, 08/01/24
Groups
Girl Scouts of west central Florida, 01/01/04, 06/01/18, I was in Girl Scouts for 14 years. I learned a lot being in Girl Scouts. I did many hours of volunteer service with the elderly, helping churches, and children. This organization has made me who I am today: fearless, not scared to get dirty, very social able, polite, and motivated.
Timeline
Floater Teacher
Everbrook Academy
02.2024 - Current
Lead Toddler Teacher
The Youth Academy
06.2023 - 12.2023
Front Desk Receptionist
James Shelley State Farm
02.2023 - 04.2023
Front Desk Receptionist
Dan Flynn State Farm
07.2022 - 12.2022
Legal Secretary
Law offices of Walter B Shurden
11.2021 - 06.2022
Customer Service Representative
United Health Group Group
03.2021 - 10.2021
Customer Service Representative
Transamerica Life Insurance Company
02.2020 - 08.2020
Legal Assistant
Boss Law Office
09.2019 - 10.2019
Customer Service Representative
The Office Gurus
01.2019 - 05.2019
Administrative Assistant
Home Performance Alliance
08.2018 - 01.2019
HIGH SCHOOL DIPLOMA -
SEMINOLE HIGH SCHOOL
Florida 4-40 Customer Service Representative License, 08/01/22, 08/01/24
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