Brianna Moore
Clarksville,TN
Summary
Scientific professional with strong track record in specimen processing and laboratory operations. Known for meticulous attention to detail and ability to handle high volumes of specimens efficiently. Highly collaborative team player who adapts to changing needs and consistently achieves reliable results. Well-versed in laboratory protocols and specimen handling techniques, with focus on accuracy and precision.
Overview
1
1
Language
8
8
years of professional experience
Work History
Specimen Processor
LabCorp
Clarksville, TN
01.2025 - Current
- Processed and labeled specimens accurately to ensure proper identification and handling.
- Maintained compliance with safety protocols and quality standards in specimen handling.
- Operated laboratory equipment and performed routine maintenance to maximize efficiency.
- Collaborated with team members to streamline workflow and enhance processing speed.
- Monitored inventory levels of supplies, ensuring timely replenishment for uninterrupted operations.
- Trained new staff on specimen processing procedures and lab safety practices.
- Implemented process improvements that reduced turnaround times for specimen analysis.
- Conducted regular audits of processed specimens to uphold quality assurance standards.
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
Lead CSR
Startek Inc.
Clarksville, TN
05.2020 - 11.2024
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed over 1000+ patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Used EMR/PM to schedule appointments.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
Seasonal Worker
JCPenney
Flowood, MS
10.2019 - 05.2020
- Wrapped pallets in shrink wrap prior to loading.
- Prepared over 500 orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with team members to achieve daily pick and pack goals.
- Used scanners to quickly locate and track items in warehouse.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Stored materials and supplies for accessibility and easy retrieval.
Hostess
Outback Steakhouse
Flowood, MS
02.2019 - 10.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Cashier
KFC
Flowood, MS
04.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Education
Associate of Science - Computer Science
Nashville State Community College
Nashville, TN05.2026
Bachelor of Science - BSRS-Radiologic Science
Austin Peay State University
Clarksville, Tennessee09.2026
Skills
- Laboratory safety protocols
- Gram staining
- Workload prioritization
- Clinical laboratory experience
- Sample preparation
- Specimen handling
- Quality control procedures
- Result reporting
- Hazardous material handling
- Specimen storage
- Patient identification
- Proper labeling
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Analytical thinking
- Data collection
- Quality control
Languages
English
Native or Bilingual
Timeline
Specimen Processor
LabCorp
01.2025 - Current
Lead CSR
Startek Inc.
05.2020 - 11.2024
Seasonal Worker
JCPenney
10.2019 - 05.2020
Hostess
Outback Steakhouse
02.2019 - 10.2019
Cashier
KFC
04.2018 - 08.2018
Bachelor of Science - BSRS-Radiologic Science
Austin Peay State University
Associate of Science - Computer Science
Nashville State Community College