Brianna Morales
New Rochelle,USA
Summary
Dynamic customer service professional with a proven track record at Paragon Sports, adept at multitasking and problem-solving. Expert in Microsoft Office Suite and CRM systems. I enhanced customer satisfaction through effective communication and efficient issue resolution, consistently managing over 80 daily interactions to drive service improvements.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Paragon Sports
New York, NY
11.2023 - Current
- Managed over 80 daily customer interactions through phone, email, and in-person channels to resolve inquiries regarding merchandise and orders.
- Processed 40+ daily emails using Outlook and Excel to effectively track customer communications.
- Collaborated with management to identify service enhancements for in-store and online customer satisfaction.
- Maintained detailed daily records of customer interactions and transactions to ensure efficiency and consistency.
Admissions Office Representative
SUNY Binghamton
Binghamton, NY
02.2021 - 06.2023
- Maintained extensive notes regarding administrative needs and admissions information to further assist students and families.
- Handled 30+ inbound and outbound calls, offering administrative support to supervisors.
- Actively resolved visitor concerns with empathy and efficiency to enhance their experience in person, and address any concerns.
Education
Bachelor of Arts - Political Science
Binghamton University, SUNY
Binghamton, NY05.2024
Skills
- Multitasking and communication
- Problem-solving and critical thinking
- Microsoft Office Suite proficiency
- CRM system expertise
- Technical support and documentation
- Customer relationship management
Languages
Spanish
Limited
Timeline
Customer Service Representative
Paragon Sports
11.2023 - Current
Admissions Office Representative
SUNY Binghamton
02.2021 - 06.2023
Bachelor of Arts - Political Science
Binghamton University, SUNY
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