Brianna Nguyen
San Jose,CA
Summary
Results-driven professional with a proven track record in leading retail teams to deliver outstanding customer service. Expertise in end-to-end store operations, consistently identifying and implementing improvements to optimize performance. Strong ability to motivate staff and enhance operational efficiency through effective leadership.
Overview
5
5
years of professional experience
Work History
Shift Lead Barista
Teamo
San Jose, USA
04.2026 - Current
- Directed daily shift operations, overseeing opening and closing tasks.
- Prepared beverages while ensuring adherence to quality and presentation standards.
- Processed customer orders accurately, ensuring efficient cash handling and smooth POS transactions.
- Delivered friendly, attentive customer service to enhance guest experiences.
- Trained and supported team members, fostering skill development and teamwork.
- Restocked inventory, ensuring cleanliness and organization to create a welcoming environment.
Educator & Visual Merchandising Team
Lululemon
Santa Clara, USA
12.2024 - 03.2026
- Utilized extensive product knowledge to provide tailored recommendations.
- Elevated guest experiences through personalized services and product education.
- Executed visual merchandising and seasonal display setups to create engaging shopping environments.
- Collaborated with team members to enhance daily operations and elevate customer support.
- Restocked merchandise to uphold presentation standards and support customer engagement.
Host/ Food Runner
Shell Shock Seafood House
Alameda, USA
12.2021 - 07.2023
- Delivered food accurately and efficiently during peak service times.
- Welcomed and seated guests, effectively managing waitlists to optimize table flow.
- Provided friendly customer service by addressing guest needs promptly.
- Supported servers and kitchen staff, contributing to seamless restaurant operations during busy service times.
- Maintained cleanliness and organization throughout restaurant areas, enhancing guest experience.
Education
Associate of Science - Business Administration
De Anza College
Cupertino, CA12-2027
High School Diploma -
Evergreen Valley High School
San Jose, CA06-2024
Skills
- Beverage preparation
- Visual Merchandising
- Cash handling
- Guest relations
- Multitasking and time management
- Organization and attention to detail
- Communication and teamwork
- Beverage preparation
Languages
English
Native/ Bilingual
Vietnamese
Professional
Timeline
Shift Lead Barista
Teamo
04.2026 - Current
Educator & Visual Merchandising Team
Lululemon
12.2024 - 03.2026
Host/ Food Runner
Shell Shock Seafood House
12.2021 - 07.2023
Associate of Science - Business Administration
De Anza College
High School Diploma -
Evergreen Valley High School