Kassidy Lee
Shakopee,MN
Summary
Professional, outgoing, and amazing customer service. Efficient on time and speed to support customer needs. Strengths include working with a team, speed, great communication, and creating good experiences for customers.
Overview
4
4
years of professional experience
Work History
Lead Barista - Shift Lead
Niko Niko Boba
Eden Prairie, MN
09.2023 - 08.2024
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ordered supplies, equipment and ingredients as needed.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
Sales Associate
DSW Shoes
Eden Prairie, MN
10.2022 - 05.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Sales Associate
Plant Place
Elk River, MN
05.2020 - 07.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
Education
Bachelor of Arts - Elementary Education
University of Minnesota - Twin Cities
Minneapolis, MN05-2028
High School Diploma -
Chanhassen High School
Chanhassen, MN06-2024
Skills
- Menu Memorization
- POS Systems
- Beverage Preparation
- Inventory
- Bubble Tea expertise
- Opening and closing duties
- Positive and professional
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Speedy and efficient
Timeline
Lead Barista - Shift Lead
Niko Niko Boba
09.2023 - 08.2024
Sales Associate
DSW Shoes
10.2022 - 05.2023
Sales Associate
Plant Place
05.2020 - 07.2021
Bachelor of Arts - Elementary Education
University of Minnesota - Twin Cities
High School Diploma -
Chanhassen High School
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