Daniela Ochoa
Pier 59 Studios
The Bronx,NY
10
years of professional experience
Hospitality professional with extensive experience in managing shifts, training staff, and delivering exceptional customer service. Known for fostering collaborative team environment and achieving operational efficiency. Reliable and adaptable, skilled in multitasking and addressing customer needs promptly.
Work History
Barista Shift Lead
3 Years 4 Months- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Developed and implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated staff schedules to align with peak business hours, enhancing team performance during busy periods.
- Facilitated communication between front-of-house staff and management to streamline service delivery processes.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Conducted training sessions for new hires, improving their proficiency and confidence in beverage preparation.
- Led weekly meetings to discuss goals and strategies, aligning team's efforts with business objectives.
- Managed inventory to ensure availability of all product lines, minimizing waste and optimizing stock levels.
Server/Hostess
1 Year 11 Months- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Initiated training for new team members on system techniques to improve productivity
Immigration Legal Assistant
1 Year 10 Months- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm’s income growth.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Hostess
11 Months- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma
Skills
Bilingual in Spanish and English
Beverage preparation
Menu Memorization
Hospitality Service Expertise
Critical thinking
Table Setting Knowledge
Menu presentation
Barista training
Cash handling proficiency
Espresso machine operation
Operational problems analysis
Shift scheduling
Supply ordering
POS system operation
Timesheet organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Avid Reader
Music
Dancing
Boxing.
Timeline
Barista Shift Lead
Pier 59 Studios
02.2023 - CurrentRead More
Server/Hostess
Noches De Colombia
03.2021 - 02.2023Read More
Immigration Legal Assistant
Judith E Goldenberg
08.2018 - 06.2020Read More
Hostess
IHOP
03.2016 - 02.2017Read More
Liceo Cristiano De Guayaquil
High School Diploma
Read More