Summary
Overview
Work History
Education
Skills
Timeline
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Tania Benitez

Phoenix,AZ

Summary

Mission-driven Lead Barista with excellent communication and teaching skills and a love for coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

6
6
years of professional experience

Work History

Barista Shift Lead

Nordstrom Ebar
2022.10 - Current
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction
  • Supervised barista workers to maintain and uphold store policies
  • Trained new employees, by sharing knowledge and expertise of coffees, teas, and merchandise.
  • Obtained an understanding of what backstock is needed to ensure fast and consistent service
  • Informed baristas of future upcoming events and taste tested focused retail coffee
  • Responsible for understanding ordering applications for pastries, milk, produce, retail, etc.
  • Accountable for writing a schedule regarding breaks and lunches and enforcing it

Barista

Nordstrom Ebar
2019.10 - 2022.10
  • Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
  • Prepared and served hot and cold drinks such as coffee, tea, and specialty beverages
  • Maintained a clean and stocked bar for continued fast service capabilities
  • Built connections with regulars and customers to ensure great customer service

Quality Control/Breaker

Keter
2018.08 - 2019.06
  • Constructed efficient workstations and step-by-step instructions to assemble products
  • Examined finished products and its wips to ensure it was made correctly with no errors
  • Communicated with supervisors and operators to ensure that products had no defects
  • Demonstrated a sufficient amount of knowledge of wips, finished products, and components necessary to complete products
  • Administered breaks and assisted operators with questions

Assistant Supply Manager/Operator

United Solutions
2017.04 - 2018.06
  • Assembled a daily work order station to reflect current jobs by communicating with managers and supervisors
  • Congregated necessary components for products
  • Built leadership by going around the factory assuring current products were being made correctly and fixed the problem if there were issues
  • Assisted in component inventory and bill of landing paperwork
  • Actively repacked past products to reflect current work jobs
  • Collaborated with operators to assemble finished products

Barista

Starbucks
2017.05 - 2017.08
  • Demonstrated the ability to multitask to craft and deliver products as quick as possible
  • Worked collaboratively with coworkers to provide customers with the best experience
  • Maintained a clean environment by always cleaning after crafting a drink
  • Provided a friendly environment with customers by engaging in conversations and recognizing regulars
  • Prepared brews, espresso machines, and other products at the end of every shift

Education

Bachelor of Science - Biological Sciences (Biomedical Sciences)

Arizona State University
05.2025

High School Diploma -

Dobson High School
Mesa, AZ
04.2015

Skills

Latte Art

Food Handler Certification

Multitasking

Bilingual (Spanish)

Teamwork

Communication Skills

Timeline

Barista Shift Lead

Nordstrom Ebar
2022.10 - Current

Barista

Nordstrom Ebar
2019.10 - 2022.10

Quality Control/Breaker

Keter
2018.08 - 2019.06

Barista

Starbucks
2017.05 - 2017.08

Assistant Supply Manager/Operator

United Solutions
2017.04 - 2018.06

Bachelor of Science - Biological Sciences (Biomedical Sciences)

Arizona State University

High School Diploma -

Dobson High School
Tania Benitez