Tania Benitez
Phoenix,AZ
Summary
Mission-driven Lead Barista with excellent communication and teaching skills and a love for coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Nordstrom Ebar
10.2022 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction
- Supervised barista workers to maintain and uphold store policies
- Trained new employees, by sharing knowledge and expertise of coffees, teas, and merchandise.
- Obtained an understanding of what backstock is needed to ensure fast and consistent service
- Informed baristas of future upcoming events and taste tested focused retail coffee
- Responsible for understanding ordering applications for pastries, milk, produce, retail, etc.
- Accountable for writing a schedule regarding breaks and lunches and enforcing it
Barista
Nordstrom Ebar
10.2019 - 10.2022
- Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
- Prepared and served hot and cold drinks such as coffee, tea, and specialty beverages
- Maintained a clean and stocked bar for continued fast service capabilities
- Built connections with regulars and customers to ensure great customer service
Quality Control/Breaker
Keter
08.2018 - 06.2019
- Constructed efficient workstations and step-by-step instructions to assemble products
- Examined finished products and its wips to ensure it was made correctly with no errors
- Communicated with supervisors and operators to ensure that products had no defects
- Demonstrated a sufficient amount of knowledge of wips, finished products, and components necessary to complete products
- Administered breaks and assisted operators with questions
Assistant Supply Manager/Operator
United Solutions
04.2017 - 06.2018
- Assembled a daily work order station to reflect current jobs by communicating with managers and supervisors
- Congregated necessary components for products
- Built leadership by going around the factory assuring current products were being made correctly and fixed the problem if there were issues
- Assisted in component inventory and bill of landing paperwork
- Actively repacked past products to reflect current work jobs
- Collaborated with operators to assemble finished products
Barista
Starbucks
05.2017 - 08.2017
- Demonstrated the ability to multitask to craft and deliver products as quick as possible
- Worked collaboratively with coworkers to provide customers with the best experience
- Maintained a clean environment by always cleaning after crafting a drink
- Provided a friendly environment with customers by engaging in conversations and recognizing regulars
- Prepared brews, espresso machines, and other products at the end of every shift
Education
Bachelor of Science - Biological Sciences (Biomedical Sciences)
Arizona State University
05.2025
High School Diploma -
Dobson High School
Mesa, AZ04.2015
Skills
Latte Art
Food Handler Certification
Multitasking
Bilingual (Spanish)
Teamwork
Communication Skills
Timeline
Barista Shift Lead
Nordstrom Ebar
10.2022 - Current
Barista
Nordstrom Ebar
10.2019 - 10.2022
Quality Control/Breaker
Keter
08.2018 - 06.2019
Barista
Starbucks
05.2017 - 08.2017
Assistant Supply Manager/Operator
United Solutions
04.2017 - 06.2018
Bachelor of Science - Biological Sciences (Biomedical Sciences)
Arizona State University
High School Diploma -
Dobson High School
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